- Customer Services
- Claims
- Critical Illness
- Make a female-related illness claim
Make a pregnancy and childbirth complications, or female-related illness claim
We are sorry to hear about your illness. You can make a claim for pregnancy and childbirth complications, or other female-related illnesses. Please refer to the policy contract for the benefits provided under your policy.
Did you know?
You can submit your claims via your Financial Representative, and they can also help follow up on your specific needs.
How to make a claim
1. Download documents
You will need to submit the following documents for your claim.
| Document | Purpose |
| Claimant's Statement | To be completed with details of your claim |
| Clinical Abstract Application | To allow us to access your medical information |
| Doctor's Statement | To provide us with details of your diagnosis |
How to apply for a Doctor's Statement
The process varies for restructured and private hospitals. Approach the treating doctor who certified your condition to complete the Doctor's Statement.
For restructured hospitals
a. Download and print the Doctor's Statement and bring it along with you to the hospital.
b. Apply through the hospital's Medical Report Office.
c. Make payment.
d. Your application may take approximately 6 to 8 weeks.
e. Once the statement is ready, collect it and submit it together with the rest of the documents.
For private hospitals
a. Download and print the Doctor's Statement and pass it to your treating specialist.
b. Make payment.
c. You may ask the treating specialist about the processing time of your application.
d. Once the statement is ready, collect it and submit it together with the rest of the documents.
2. Include supporting documents
In addition to the forms and documents in the previous step, we'll also require you to submit other supporting documents you may have for your condition, such as laboratory and test results.
3. Submission
By email
Submit the completed forms and supporting documents to us via email.
Attention to: Life Claims Department
Email: lifepaclaims-sg@greateasternlife.com
Subject: Pregnancy and childbirth complications claim / Female-related illness claim
By walk-in or post
You can also visit us at our customer service centre, or send all forms and documents and supporting documents to us by post.
Attention to: Life Claims Department
The Great Eastern Life Assurance Company Limited
1 Pickering Street
Great Eastern Centre #01-01
Singapore 048659
Questions and Answers
The life insurance plan provides a worldwide cover. However, the life assured’s condition must be certified by a qualified physician practising Western medicine.
We reserve the right to ask the life assured to be reviewed by an appointed physician. If a special endorsement (Endorsement No. 100) is included in the life assured's policy, e.g. for foreigners and PRs, the life assured is required to be diagnosed in Singapore, Malaysia or Brunei. However, we will still consider the medical evidence if the illness is diagnosed in other countries.
If the medical evidence is sufficient, we may choose to pay the claim on a goodwill basis without admitting liability. Otherwise, we reserve the right to ask the life assured to be reviewed by an appointed physician.