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Make a terminal illness claim

Check the policy contract for the definition of terminal illness

You can make a claim when an accredited medical specialist certifies the life assured to be suffering from terminal illness.

For Great Eastern Life policies, refer to the policy contract for the definition of terminal illness.

For the Dependants’ Protection Scheme (DPS), terminal illness refers to an illness that is likely to result in the death of the life assured within 12 months.

Continue to pay your premiums while your claim is being assessed.

How to make a claim

The method for claiming depends on whether your claim application includes the DPS:

 

Claim includes Great Eastern Life policies only (no DPS)

Find out where and how to make the claim application depending on what you are claiming for. 

What you are claiming from Where to apply and what's needed
Great Eastern Life policies only without DPS 

Submission to Great Eastern Life 

Follow the instructions below.
 

Claim includes Dependants' Protection Scheme (DPS) with or without Great Eastern Life policies

Find out where and how to make the claim application depending on what you are claiming for. 

What you are claiming from Where to apply and what's needed
DPS and either Home Protection Scheme (HPS) or Withdraw CPF due to reduced life expectancy (RLE), or both

You need to submit your application to the CPF Board directly via CPF website.

1. Submission to the CPF Board

a. Submit the online application after logging in with your Singpass

b. Upon submission, download the Medical Assessment Report and have the accredited specialist who certified the disability complete it (reimbursement of fee subject to approval). The medical institution will have to submit the completed Medical Assessment Report to CPF Board directly. Thereafter, CPF Board will share a copy with Great Eastern Life for DPS claim processing.

2. Submission to Great Eastern Life

Follow the instructions below.
DPS, with or without other Great Eastern Life policies

Submission to Great Eastern Life

Follow the instructions below.
 

How to make a terminal illness claim with Great Eastern

1. Prepare supporting documents
 
You will need to submit the following documents for your Great Eastern Life policy and/or Dependants' Protection Scheme (DPS) claims.
 
Document Submission guidelines

Claimant's Statement; or

DPS Claim Payment Instruction Form

Claimant's Statement – Submit this when:

  • your claim involves Great Eastern Life policies; and/or
  • you are applying for DPS without HPS or RLE.

DPS Claim Payment Instruction Form – Submit this when:

  • you are applying for DPS; and
  • HPS or RLE or both; and
  • your claim does not include Great Eastern Life policies.
Clinical Abstract Application Submit this form for us to access your medical information.
Doctor's Statement and official receipt

Refer to the instructions below on applying for a Doctor's Statement. 

If you are claiming under DPS without applying for HPS, include the receipt for the fee charged for completion of the Doctor's Statement (reimbursement of fee subject to approval).
All available Laboratory and Test Results You need to obtain the laboratory and test results from the medical institution's medical records office or specialist clinic and pay for them.
A copy of the Lasting Power of Attorney (LPA) (if available) 

Submit a copy of the LPA, if the life assured:

  • is certified to be mentally incapacitated; and 
  • had made an LPA under the Mental Incapacity Act before the disability.
 
How to apply for a Doctor's Statement
 
The process varies for restructured and private hospitals. Approach the treating doctor who certified your condition to complete the Doctor's Statement. 
 
For restructured hospitals 
 
a. Download and print the Doctor's Statement, and bring it along with you to the hospital.
 
b. Apply through the hospital's Medical Report Office.
 
c. Make payment.
 
d. Your application may take approximately 6 to 8 weeks.
 
e. Once the statement is ready, collect it when there is no application to the CPF Board concurrently and submit it together with the rest of the documents.
 
For private hospitals
 
a. Download and print the Doctor's Statement.
 
b. Pass the Doctor's Statement to your treating doctor or specialist clinic.
 
c. Make payment.
 
d. You may ask the treating doctor or specialist clinic about the processing time of your application. 
 
e. Once the statement is ready, collect it when there is no application to the CPF Board concurrently and submit it together with the rest of the documents.
 
2. Submission
 
By email
 
Submit the completed forms and supporting documents to us via email.
 
Attention to: Life Claims Department
Email: LifePaClaims-SG@greateasternlife.com
Subject: Terminal illness claim
 
By walk-in or post
 
You can also visit us at our Customer Service Centre, or send all forms and documents and supporting documents to us by post.
 
Attention to: Life Claims Department
The Great Eastern Life Assurance Company Limited
1 Pickering Street
Great Eastern Centre #01-01
Singapore 048659
 
If you need help, please call our Customer Service Hotline at 1800 248 2888 or email us at LifePAClaims-SG@greateasternlife.com.