available for selected policies*

Your Great Eastern policy* gives you access to a comprehensive 24-hour emergency assistance service, provided by EMAG Assistance Pte Ltd (also known as EMA Global).

Enjoy 24-hour support via:

Phone                : +65 6708 7452

WhatsApp       : +1 888 831 4380

The Emergency Assistance Services include, but not limited to the following:

• Medical referral and appointment arrangement/telephone medical advice
• Arrangement of emergency medical evacuation/repatriation (including repatriation of mortal remains)
• Arrangement of compassionate visits
• Arrangement of return of dependent child(ren)
• Inoculation and visa requirement information
• Legal and embassy referral
• Interpreter assistance
• Emergency travel service assistance

* Please be informed that the emergency assistance service is only available to the following in-forced policy plans: 

• Hospital & Surgical (H&S) Protector (Plan D & E only)
• Premier Health Plan (Plan D & E only)
• GREAT TotalCare Plus Rider (Essential)
• Prestige PACare
• Accident Care Plus II
• Accident Care II Rider

For eligible customers holding the above in-force policy plans, in case of an emergency while you are overseas, please contact EMA Global for 24-hour assistance. 

Any expenses incurred in engaging such services will be borne by the policyholder, unless your contract states otherwise. Services provided are subject to Terms and Conditions of EMA Global.