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Make a policy nomination

A policy nomination refers to the process of designating a person who will receive the benefits of the insurance policy in the event of death of the life assured.

To make a nomination over a policy, you must be the life assured under the policy and at least 18 years old.

Nomination of nominees is not applicable for:

  • Policy that had been collaterally or conditionally assigned
  • Policy covering multiple life assureds
  • Policy with secondary life assured appointed
  • Policy under CPF Minimum Sum Scheme (MSS) annuity

All life, term, personal accident, ElderShield Comprehensive, and ElderShield ValuePlus policies that provide death coverage are eligible for nomination.

There are two types of nominations:

1. Revocable nomination

  • Any legal entity can be nominated, including individuals and organisations
  • You will retain full rights and ownership over the policy
  • Only death benefits will be payable to the nominees. All living benefits will be paid to you.

Notes:

  • A new revocable nomination form will override a previous revocable nomination made (if any)
  • Dependants' Protection Scheme (DPS) customers should select this nomination type

 

2. Trust nomination

  • Only your spouse or child can be nominated
  • A nominee or witness can also be named as the trustee
  • You can appoint yourself as one of the trustees, but you cannot receive the policy proceeds or give consent to revoke the nomination. Only another trustee can do so.
  • You will lose all rights to the ownership of the policy. All proceeds (living and death benefits) from the policy belong to the nominees named.
  • All proceeds will be payable to any one trustee other than yourself. If you are the sole trustee, the proceeds will be paid to the nominees.

Note: If a nominee passes away before you, his or her share of the policy proceeds will go to the nominee’s estate.

 

Policyholders who have policies that are eligible for revocable nomination can request to make an online nomination on the Great Eastern App without having to submit a hardcopy nomination form to us.

Witnesses will have a period of 7 days to sign before the nomination application expires.

To make a trust nomination or to appoint or revoke appointment of trustee, a hard copy submission is still required. You may obtain the relevant form in the submission instructions below.

How to make a nomination

Great Eastern App

    How to make a nomination

  • Great Eastern App
  • Post
  • Customer Service Centre

Questions and Answers

Yes, nominee details of a trust policy will be displayed on the Great Eastern App, however, trustee details are currently not supported. This will be added in a future enhancement.

No, nominee details made under the old Nomination of Beneficiary framework will not be displayed on the Great Eastern App. Only revocable nominations made under Section 133 of the Insurance Act will be displayed on the Great Eastern App.

You can download the Great Eastern App and login to your account to submit an online nomination request. You will need to prepare the personal details of your nominee(s) and witnesses. The table below shows the details required.

Role Details required
Policyholder
  • Great ID or Singpass login and password
Nominee
  • Full name as per ID
  • Identification type
  • Identification number
  • Date of birth
  • Contact number
  • Email address
  • Address
Witness
  • Full name
  • NRIC or Passport number
  • Address
  • Mobile number
  • Email address

Online nomination is currently not supported for the following policies:

  • Personal Accident
  • GREAT Critical Series
  • Life policies with 8-digit policy number

To perform a nomination for the above policy types, you may complete and submit a hardcopy nomination form.

For proposal stage policies, you will be required to submit a hardcopy nomination form. Alternatively, you may perform online nomination on the Great Eastern App after your policy has been incepted.

After 3 days, if either or both of your witnesses have yet to sign, the witness who has yet to sign will receive a reminder via email and SMS. You will also receive a reminder via push and in-app notification.

After 7 days, if either or both of your witnesses have yet to sign, you will be notified via the in-app notification that the online nomination request has expired.

When both your witnesses have completed the digital signing, you will receive a push and in-app notification that your online nomination request is submitted.

After you have initiated your online nomination request, it must be completed within 7 days. Once this timeline has expired, you will receive an in-app notification. You will be required to resubmit a nomination request if you wish to proceed.

You will not be able to amend the online nomination request once submitted. You can only submit a new request when your online nomination is processed or has expired.

If the email was sent to the wrong recipient, you can only resubmit your online nomination request after it has expired.

Rest assured that the email will not contain any sensitive information. The email contains a link requiring the witness to click on to trigger an SMS containing a unique access code. The code is required for each witness to open the signing package.

We are unable to do so due to customer confidentiality and security reasons. Kindly resubmit a new online nomination request after it has expired.

The acknowledgement email could have been sent to the junk folder of the witness's mailbox. If the email is still not found, call us at 1800 248 2888 or email us at wecare-sg@greateasternlife.com for further assistance.

Alternatively, check that you have entered your witness' email address correctly. If you had entered an incorrect email address, you'll have to wait for the signing link to expire after 7 days, after which you may resubmit a new nomination via the Great Eastern App. During your second nomination submission, do take a screenshot of the "Summary" page which details the nominee(s) and witnesses' information. This will enable us to check against our records if the error persists.

Witnesses who are using a China mobile number might not be able to receive the SMS due to regulatory reasons. You'll have to wait for the signing link to expire after 7 days, after which you may resubmit a new nomination via the Great Eastern App. During your second nomination submission, you may consider appointing an alternative witness who is not using a China mobile number.

Yes, you can submit a new online nomination request via Great Eastern App, and the latest submission will supersede your existing nomination.

If both requests are submitted, the nomination request that is submitted the latest will supersede all previous nomination requests regardless of the mode of submission.

Once you submit the nomination request in the Great Eastern App, you will see an acknowledgement screen. We will send you a confirmation email and SMS.

When we have processed your nomination, you will receive a push and in-app notification. For successful nominations, the nominee's information will be available under the policy profile within 1 working day. A confirmation letter will also be sent to your mailing address.