Guide on providing medical bills for claims submission

Submitting high quality images helps us process your claim faster. Here’s what you need to do for efficient processing of your bills:

Check that all details are visible and clear.
Ensure that bills are captured fully with no alterations made.
Where available, provide digital copies of bills (e.g. PDF). If you visited a restructured hospital, you can download your bills from the HealthHub app.

How to take a good photo

1. Smooth out any folded or crumpled bills before taking photos.

2. Take photos in a well-lit environment.

3. Remove NETS and credit card slips or any items covering the bills.

4. Take individual photos for each bill you are submitting.

Here are some examples:

The black boxes block out confidential personal information for illustrative purposes. Actual bill submissions should contain full details.

Good example 1

Good example 2

Bad example 1 - Blurry image

Bad example 2 - Distorted image and shadows

*Please note that images are used for illustration purposes only. Claims assessment will be made based on the actual bills submitted.