Make a first premium payment

• Get ready your proposal number or policy number prior to making payment.
• You can find your proposal number (e.g. IOH1234567) in your application acknowledgement email, or in the SMS you received after submitting your application.
• For your policy number, you can ask your Financial Representative, or get in touch with our customer service at 1800 248 2888 or through email at wecare-sg@greateasternlife.com.
• Be sure to indicate the correct proposal number or policy number when making payment, to ensure that the payment is made for the correct policy.
• Do not make payment via methods not mentioned in this guide as it would require longer processing time. For example, payment to Great Eastern’s UEN without personalised QR code will entail a processing time of at least 10 working days.
• From 17 November 2024, official receipt will only be sent via email once payment has been received and processed. No official receipt will be issued for payment made via Credit Card, CPF and GIRO.

Not applicable to Dependants' Protection Scheme policies

You can obtain a personalised QR code from your Financial Representative, and then make your premium payment via mobile banking. 

1. Open and sign in to your mobile banking app.
2. Scan or upload a screenshot of the personalised QR code.
3. All information will be auto-populated. Verify the company name and payment amount.
4. Confirm the payment.

Upon successful payment, you will receive a payment notification from your bank. Once we receive your payment, we will send you a notification to confirm receipt of payment.

As payment by PayNow QR is immediate, we encourage you to use PayNow QR.

If you are banking with OCBC, DBS/POSB, UOB, HSBC, or Maybank, you can set a PayNow daily transfer limit of up to SGD200,000. You can do this via your mobile banking app or through internet banking before you proceed with your PayNow payment.

A summary of the transaction limits offered by each participating bank can be found in the media release by The Association of Banks in Singapore.

Not applicable to Dependants' Protection Scheme policies

Your Financial Representative will trigger an email (via ePay) to you. You can use the email to sign up for eGIRO with one of the following participating banks:

• OCBC (Oversea-Chinese Banking Corporation, Limited)
• DBS/POSB (The Development Bank of Singapore Limited)
• UOB (United Overseas Bank Limited)
• SCB (Standard Chartered Bank (Singapore) Limited)
• HSBC (HSBC Bank (Singapore) Limited)
• MSL (Maybank Singapore Limited)

The eGIRO arrangement is immediate and will supersede the initial payment method indicated in the proposal form if the initial premium has not been made.

Hard copy GIRO submission is not applicable for payment of the first premium.

Not applicable to Dependants' Protection Scheme policies

You can meet up with your Financial Representative, who will be able to assist if you would like to make the payment for your premium via credit card.

You can meet up with your Financial Representative, who will be able to assist if you would like to make the payment for your premium via cheque.

1. Prepare a crossed cheque payable to “The Great Eastern Life Assurance Co. Ltd”.
2. Write the policyholder’s full name and proposal or policy number on the back of the cheque.
3. Pass your cheque to your Financial Representative.
4. Your Financial Representative will provide you with a payment reference number.

Pay using your proposal or policy number through any of the following:

• Any AXS machine
• AXS m-Station via your smartphone or tablet
• AXS e-Station via the AXS website

1. Select Great Eastern Life (10 digits) as your policy type.
2. Select Premium as your payment type.
3. Enter your proposal or policy number, payment amount, payor’s full name and contact number.

For quicker payment, you may scan the personalised QR code from the Great Eastern letter; you’ll just need to enter the payor’s full name and contact number to proceed with payment.

Allow at least 2 working days for your policy status to be updated after payment.

You will need to make multiple transactions if your premium is above the transaction limit. Visit the AXS website to find out more about the available payment methods and transaction limit.

Pay using your proposal or policy number via billing organisation with the following banks:

• OCBC (Oversea-Chinese Banking Corporation, Limited)
• DBS/POSB (The Development Bank of Singapore Limited) [only policy number can be used]
• UOB (United Overseas Bank Limited) [only policy number can be used]
• SCB (Standard Chartered Bank (Singapore) Limited)

Accident and Health policies

1. Sign in to your internet banking app.
2. Follow the steps for your bank account:
   • OCBC / DBS / POSB account holder:  Select Great Eastern Life (10 digits) as the billing organisation.
     
   • UOB or SCB account holder: Select Great Eastern Life - Accident & Health policies as the billing organisation.
3. Enter your proposal or policy number as the bill reference.
4. Tap Pay Bills to complete the payment.

Life policies

1. Sign in to your internet banking app.
2. Select Great Eastern Life (10 digits) as the billing organisation.
3. Enter your proposal or policy number as the bill reference.
4. Tap Pay Bills to complete the payment.

Allow at least 2 working days for your policy status to be updated after payment.

If your premium amount is above the transaction limit, you can either increase your transaction limit temporarily or make multiple transactions. You may wish to revert to the original lower transaction limit once this transaction has been completed. If you have any queries, please contact your bank for assistance.

Do not transfer premiums to your Financial Representative’s bank account. This is to prevent the mixing of funds, and to ensure a clear separation of money belonging to you and your Financial Representative.

1. Perform a fund transfer to Great Eastern Life’s OCBC bank account with the following details:
   • Bank: Oversea-Chinese Banking Corporation Ltd
   • Account number: 501-219000-001
2. Enter your proposal or policy number in the payment description or comments.

Allow at least 3 working days for your policy status to be updated after payment.

1. Prepare a crossed cheque payable to “The Great Eastern Life Assurance Co. Ltd”.
2. Write the policyholder’s full name and proposal or policy number on the back of the cheque.
3. Mail your cheque to:

The Great Eastern Life Assurance Company Limited
1 Pickering Street
Great Eastern Centre #01-01
Singapore 048659

You may pay via bank draft if you are living overseas.

1. Write the policyholder’s full name and policy number on the bank draft.
2. Send the bank draft to:

The Great Eastern Life Assurance Company Limited
1 Pickering Street
Great Eastern Centre #01-01
Singapore 048659

1. Prepare a crossed cheque payable to “The Great Eastern Life Assurance Co. Ltd”.
2. Write the policyholder’s full name and proposal or policy number on the back of the cheque.
3. Drop off your cheque at the contactless drop box marked “Cheque” at any of our Customer Service Centres.

1. Write the policyholder’s full name and policy number on the bank draft.
2. Drop off your bank draft at the contactless drop box marked "Cheque" at any of our Customer Service Centres.

Visit any of our Customer Service Centres and pay using your proposal or policy number.

Do not make cash payment to your Financial Representative. This is to prevent the mixing of funds, and to ensure a clear separation of money belonging to you and your Financial Representative.

From 1 September 2024, cash payments at our counter will only be accepted if payments are made by the policyholder or life assured in person. The policyholder or the life assured are to bring along valid photo identification documents for verification.