Select your country and language
Singapore
Malaysia
Takaful
Indonesia
Brunei
  • English

Contact Us

At Great Eastern Life we believe in building meaningful relationships with our customers and partners. 

Contact us by phone or visit us in person at our office, using the information provides below. We are always pleased to receive your enquiries or feedback.

 

Customer Service

For local call +673 223 3118

 

 

Operating Hours:
Monday to Thursday   8.30am to 4.00pm
Friday                          8.30am to 12.00pm , 2.00pm to 4.00pm
                                    
Closed on Saturday, Sunday and  Public Holidays
Operating Hours for Month of Ramadan
Monday to Thursday   8.30am to 3.00pm
Friday                          8.30am to 12.00pm , 2.00pm to 3.00pm
                                    
Closed on Saturday, Sunday and  Public Holidays

Mail to:

No. 17 & 18
Block B, Bangunan Habza
Simpang 150, Kampong Kiarong
Bandar Seri Begawan
Brunei Darussalam

Visit us at:

No. 17 & 18
Block B, Bangunan Habza
Simpang 150, Kampong Kiarong
Bandar Seri Begawan
Brunei Darussalam

 

Main office location

Great Eastern Brunei

No. 17 & 18
Block B, Bangunan Habza
Simpang 150, Kampong Kiarong
Bandar Seri Begawan
Brunei Darussalam

 

Feedback & Complaints

For any concerns on your policy or our services, you can contact us as follows:

  • Speak to our Customer Service
  • Email directly to our Complaint Handling officer at
    • BunYiYin@greateasternlife.com and PhungSayHoe@greateasternlife.com
  • Call our Customer Service at +673 2233118
  • Write in to:

    The Great Eastern Life Assurance Co. Ltd
    Unit 17 & 18, Block B, Bangunan Habza,
    Spg 150, Kg. Kiarong, Bandar Seri Begawan,
    BE1318 Brunei Darussalam

    We aim to resolve your feedback & complaints professionally and fairly within our established service standards as follows: 

    Progress of Resolution / Investigation Service Standards*
    Provide acknowledgement reply T+3 working days
    Provide final resolution T+14 working days
    Resolution exceeding(T+14 working days) Interim reply will be sent by T+14 working days, and every subsequent 14 working days, until final resolution given
    *"T" denotes the date of receipt of the complaint.

    Independent Party Review

    In the event that we are unable to resolve your complaint within 90 days after the date of receipt of your complaint, or that our final resolution is not to your satisfaction and you wish to seek a third party's opinion, we would suggest that you approach the Financial Consumer Issues Unit (FCIU) for an independent assessment of your case. FCIU is a unit under AMBD which one of its function is to handle disputes between financial institutions and consumers. Its address and contact are listed below:-

    Financial Consumer Issues Unit

    Mail / Walk-In:

    Financial Consumer Issues Services
    Brunei Darussalam Central Bank 
    Level 7, Ministry of Finance and Economy Building
    Commonwealth Drive
    Bandar Seri Begawan BB3910
    Brunei Darussalam
     

    E-mailfci@bdcb.gov.bn
     

    Telephone: 2380007 or 8380007


Contact Us

At Great Eastern Life, we want to hear from you. How do we shape up? Rate your experience to help us improve.

 

Back to Top
Need help?
Calling in Brunei
Calling from overseas
Email us
Contact us
Make a claim
Find a distribution representative
Great Eastern Holdings Ltd | The Great Eastern Life Assurance Company Limited | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | The Great Eastern Life Assurance Company Limited | Great Eastern General Insurance Ltd