• Premium payment guidelines (PDF)
• Servicing your policy
• Commonly used services
• After Sales Service
• Par Fund Update

• Customer Service
• Nomination Forms (For Brunei Issued Policies)

Servicing your policy
Your Insurance Policy is a long-term investment. To get the best out of your policy, we suggest you: 

Pay your premium promptly
Late payments may cause your policy to lapse, so remember to pay your premiums promptly whether or not you receive a premium notice from us. Once your policy lapses:

• Your policy would no longer be valid should a claim arise.
• You would have to declare your health in order to reinstate it.
• There will be interest imposed.
• You may not be able to get your policy restored if your health has deteriorated.

Keep in touch with your Distribution Representative
Your Distribution Representative can service your policy needs and advise you on any policy changes or company development. If you do not know your Distribution Representative, call our Customer Service Officers at 2233118.

Keep us informed of any Personal Updates
If there are any changes in your personal particulars (such as a new address), you can update us via e-Connect or email us at wecare-bn@greateasternlife.com. If you need any kind of assistance with your policy, there are many ways you can get help. Click here for the various options.

Links to commonly used services:

• Make a Policy Loan
• Withdrawal Survival Benefit / Cash Bonus

Download the following form:

• Application for Change Form (PDF)

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Over time, your policy^* will acquire a Cash Value. To meet your short-term financial needs, you can take a loan of up to 92% of the policy's cash value. However, it is important to continue to pay your premium every month after taking a policy loan. You should also pay off your loan as soon as possible. Otherwise, you will exhaust your cash value and your policy may run into Automatic Premium Loan (APL). For frequently asked questions on Policy Loan, click here. 

^* Depends on the type of policy. Some policies such as GreatLink, Term and CPF policies do not have cash value.

Ways to Apply for a Policy Loan

• Call your Great Eastern Distribution Representative for assistance
• Call us at 2233118 and speak to a Customer Service Officer.
• Drop by our office personally to apply for a policy loan. 

If you opt to receive the cheque by mail, we will send you the Loan Agreement to be signed and returned to us. Upon receiving the duly signed Loan Agreement, we will send the cheque to you.

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Policyholders who need to contact us may do so in the following ways:

• Contact your Distribution Representative from Great Eastern Life
• Log on to eConnect for online information about your policies
• Call our Customer Service Officer at 673 223 3118. 
• Send an email enquiry to wecare-bn@greateasternlife.com
• Drop by our office personally.
• Fax us at 673 223 8118

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Great Eastern Life Brunei (Participating Fund)

• Par Fund Update 2021 (PDF)
  
• Par Fund Update 2022 (PDF)
• Par Fund Update 2023 (PDF)

For Frequently Asked Questions on Bonus Statements, please click here.

Customer Service

• Application for change (PDF)
• Policy loan application (PDF)
• Reinstatement form (PDF)
• Update of personal particulars 
  1. For update address and contact details (PDF)
  2. For (a) change specimen signature (b) Name (c) ID details (d) Date of Birth (e) Gender (f) Nationallity (PDF)
  3. For all (1&2) (PDF)
• Withdrawal/offset for cash benefits (PDF)

Nomination Forms (For Brunei Issued Policies)

• Nomination Form (PDF)
• Revocable Nomination (PDF)

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