Contact us
General enquiry
Hotline: 1800 248 2888 or +65 6248 2888 (for overseas calls)
9am to 5.30pm (Mon-Fri)
wecare-sg@greateasternlife.com
For Claims: +65 6856 8548
9am to 5.30pm (Mon-Fri)
Mailing address
1 Pickering Street #01-01
Great Eastern Centre
Singapore 048659
Emergency Assistance Services
The Emergency Assistance Services is available only for selected personal accident and health policyholders.
Customer Service Centres
Great Eastern @ Great Eastern Centre
1 Pickering Street #01-01
Great Eastern Centre
Singapore 048659
Great Eastern @ Paya Lebar Quarter
2 Tanjong Katong Road #13-01
Paya Lebar Quarter 3
Singapore 437161
Operating hours (Mondays to Fridays)
Cashier: 9.00am to 4.30pm
Customer Service: 9.00am to 5.30pm
Closed on Saturdays, Sundays and Public Holidays
Feedback
For any concerns on your policy or our services, kindly fill up this Feedback Form.
We aim to resolve your feedback & complaints professionally and fairly within our established service standards as follows:
| Progress of Resolution / Investigation | Service Standards* |
|---|---|
| Provide acknowledgement reply | T+2 working days |
| Provide final resolution | T+14 working days |
| Resolution exceeding (T+14 working days) | Interim reply will be sent by T+14 working days, and every subsequent 14 working days, until final resolution given |
* "T" denotes the date of receipt of the complaint.
Independent party review
If our final response does not meet your expectations and you wish to seek a third party opinion, we recommend contacting the Financial Industry Disputes Resolution Centre (FIDReC).
FIDReC is an independent and impartial institution that specialises in resolving disputes between financial institutions and consumers. Its address and contact number is listed below:
Financial Industry Disputes Resolution Centre (FIDReC)
36 Robinson Road
#15-01 City House
Singapore 068877
Tel: (65) 6327 8878
You may also reach out to FIDReC through the “Contact Us” page on their website at https://www.fidrec.com.sg/contact-us/