Contact Us
Great Eastern is committed to protect all our customers on potential scams and address concerns over fraud security issues when you conduct transactions with us over the internet and/or mobile. If you have any queries or doubt on suspicious emails, SMS messages or phishing websites, please call our hotline at 1800-248 2888, 9am to 5.30pm (Mon- Fri).
At Great Eastern Life, we believe in building meaningful relationships with our customers and partners.
Contact us by phone or visit us in person at our customer service centre, using the information provided below. We are always pleased to receive your enquiry or feedback.
Customer Service
For General Enquiry: 1800 248 2888
Or +65 6248 2888 (for overseas calls only)
9am to 5.30pm (Mon-Fri)
For Claims: +65 6856 8548
9am to 5.30pm (Mon-Fri)
General Insurance
gicare-sg@greateasterngeneral.com
Website: www.greateasterngeneral.com
Operating Hours (Mondays to Fridays)
Cashier: 9.00am to 4.30pm
Customer Service: 9.00am to 5.30pm
Closed on Saturdays, Sundays and Public Holidays
Emergency Assistance Services
* available only for selected policies.
Please click here for more information
1 Pickering Street #01-01
Great Eastern Centre
Singapore 048659
Visit any of our Customer Service Centres located at:
Great Eastern @ Great Eastern Centre
1 Pickering Street #01-01
Great Eastern Centre
Singapore 048659
Great Eastern @ Paya Lebar Quarter
2 Tanjong Katong Road #13-01
Paya Lebar Quarter 3
Singapore 437161
Department contacts
Great Eastern Holdings Limited Head Office
Great Eastern Life Assurance Co Ltd Head Office
Main Line: +65 6248 2000
Claims
Tel: +65 6856 8548
Email: MedicalClaims-SG@greateasternlife.com
(Medical Claims Enquiries)
Email: LifePAClaims-SG@greateasternlife.com
(Life, Personal Accident & Disability Income Enquiries)
Human Capital
For Corporate Functions
Human Capital
For Financial Representatives
Fax: +65 6327 3076
Investor Relations
Outbound Servicing
Tel: +65 6248 2599
Service centre location
Pickering Street Service Centre
1 Pickering Street #01-01
Great Eastern Centre,
Singapore 048659
Operating Hours (Monday to Friday)
Cashier: 9.00am to 4.30pm
Customer Service: 9.00am to 5.30pm
Closed on Saturdays, Sundays & Public Holidays
Feedback
For any concerns on your policy or our services, kindly fill up this Feedback Form.
We aim to resolve your feedback & complaints professionally and fairly within our established service standards as follows:
| Progress of Resolution / Investigation | Service Standards* |
|---|---|
| Provide acknowledgement reply | T+2 working days |
| Provide final resolution | T+14 working days |
| Resolution exceeding (T+14 working days) | Interim reply will be sent by T+14 working days, and every subsequent 14 working days, until final resolution given |
* "T" denotes the date of receipt of the complaint.
Independent Party Review
If our final response does not meet your expectations and you wish to seek a third party opinion, we recommend contacting the Financial Industry Disputes Resolution Centre (FIDReC).
FIDReC is an independent and impartial institution that specialises in resolving disputes between financial institutions and consumers. Its address and contact number is listed below:
Financial Industry Disputes Resolution Centre (FIDReC)
36 Robinson Road
#15-01 City House
Singapore 068877
Tel: (65) 6327 8878
You may also reach out to FIDReC through the “Contact Us” page on their website at https://www.fidrec.com.sg/contact-us/