As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information. 

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e-Correspondence

As part of company’s continuous digital initiatives to enhance customers’ convenience and speed of access to policy information in a secure manner, we are pleased to inform that effective from 23 February 2020, policyholders with e-Connect account will automatically enjoy receiving selected correspondences in electronic version (e-Correspondence) and stop receiving paper copy of these correspondence through postal mail. 

An email or SMS notification will be sent to policyholder when they received an e-Correspondence. To view the e-Correspondence, just login to e-Connect and click on ‘My Document’ tab. For added convenience, e-Correspondence will be available in e-Connect up to 2 years for policyholder’s easy reference or can be downloaded and save into personal computer/device as Adobe PDF format.Please refer to Frequently Asked Questions (FAQ) for more information on e-Correspondence.

Questions and Answers

e-Correspondence enables policyholders to receive selected correspondence such as letter, notice or statement from the Company in electronic version through e-Connect after the implementation date, and stop receiving hard (paper) copy correspondence through postal mail.

Individual policyholders with e-Connect access can view or download and save their eCorrespondence by login to e-Connect. For corporate policyholders that are not granted access to eConnect will continue to receive hard (paper) copy correspondence.

Policyholders will automatically enjoy e-Correspondence service if they are an existing active eConnect user or from the date of registration and login to e-Connect. 
  • Faster than postal mail as e-Correspondence is available in e-Connect within 2 days fromissuance date.
  • e-Correspondence is stored in policyholder’s e-Connect account so personal data is securedagainst data theft unlike paper mail.
  • No more missing mail or ‘did not receive’ when policyholder change their place of residence.
  • Ability to view or access e-correspondence at anytime and anywhere via e-Connect.
  • e-Correspondence is kept in e-Connect for 2 years for ease of reference
  • Reduce paper waste and save the environment for future generations

No for e-Connect user. However, Company will continues to send hard (paper) copy correspondence to policyholders who are not an e-Connect user or correspondence which is currently not available in electronic version.

Below are the new correspondences that are available in electronic version via e-Connect:

  • Premium Notice and Automatic Premium Loan (APL) Notice
  • Potential Lapse Notice
  • Lapse Notice
  • Cash Bonus Statement
  • Survival Benefit Statement
  • Change Payment Method / Mode Letter
  • Change of Address Letter
  • Credit Card or GIRO Deduction Failure Notice
  • Direct Credit Invitation and Confirmation Letter
  •  Investment-Linked Plan Opening Statement
  • Investment Strategy Letter
  • Policy Acknowledgement Slip Reminder Letter

Policyholder will receive email or SMS notification when a new e-Correspondence is available in eConnect.

Important Note: Policyholders must ensure their latest email address and mobile number is updatedto receive the e-correspondence notifications. Please refer to e-Connect Guide on how to update email address or mobile number via e-Connect.

The e-Correspondences is typically stored and available in e-Connect for a period of two (2) years. Policyholders are encouraged to download and save a copy of their e-correspondence in their personal computers/phones for future reference. 

e-Correspondence is kept in ‘My Document’ tab in e-Connect for 2 years so policyholder can still view their previous e-correspondence through ‘My Document’.

If the correspondence has been removed from e-Connect, policyholder can still request for a copy of their letter by writing to wecare-my@greateasternlife.com.

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