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e-Correspondence

As part of company’s continuous digital initiatives to enhance customers’ convenience and speed of access to policy information in a secure manner, we are pleased to inform that effective from 23 February 2020, policyholders with e-Connect account will automatically enjoy receiving selected correspondences in electronic version (e-Correspondence) and stop receiving paper copy of these correspondence through postal mail. 

An email or SMS notification will be sent to policyholder when they received an e-Correspondence. To view the e-Correspondence, just login to e-Connect and click on ‘My Document’ tab. For added convenience, e-Correspondence will be available in e-Connect up to 2 years for policyholder’s easy reference or can be downloaded and save into personal computer/device as Adobe PDF format.Please refer to Frequently Asked Questions (FAQ) for more information on e-Correspondence.

Questions and Answers

e-Correspondence enables policyholders to receive selected correspondence such as letter, notice or statement from the Company in electronic version through e-Connect after the implementation date, and stop receiving hard (paper) copy correspondence through postal mail.

Individual policyholders with e-Connect access can view or download and save their eCorrespondence by login to e-Connect. For corporate policyholders that are not granted access to eConnect will continue to receive hard (paper) copy correspondence.

Policyholders will automatically enjoy e-Correspondence service if they are an existing active eConnect user or from the date of registration and login to e-Connect. 
  • Faster than postal mail as e-Correspondence is available in e-Connect within 2 days fromissuance date.
  • e-Correspondence is stored in policyholder’s e-Connect account so personal data is securedagainst data theft unlike paper mail.
  • No more missing mail or ‘did not receive’ when policyholder change their place of residence.
  • Ability to view or access e-correspondence at anytime and anywhere via e-Connect.
  • e-Correspondence is kept in e-Connect for 2 years for ease of reference
  • Reduce paper waste and save the environment for future generations

No for e-Connect user. However, Company will continues to send hard (paper) copy correspondence to policyholders who are not an e-Connect user or correspondence which is currently not available in electronic version.

Below are the new correspondences that are available in electronic version via e-Connect:

  • Premium Notice and Automatic Premium Loan (APL) Notice
  • Potential Lapse Notice
  • Lapse Notice
  • Cash Bonus Statement
  • Survival Benefit Statement
  • Change Payment Method / Mode Letter
  • Change of Address Letter
  • Credit Card or GIRO Deduction Failure Notice
  • Direct Credit Invitation and Confirmation Letter
  •  Investment-Linked Plan Opening Statement
  • Investment Strategy Letter
  • Policy Acknowledgement Slip Reminder Letter

Policyholder will receive email or SMS notification when a new e-Correspondence is available in eConnect.

Important Note: Policyholders must ensure their latest email address and mobile number is updatedto receive the e-correspondence notifications. Please refer to e-Connect Guide on how to update email address or mobile number via e-Connect.

The e-Correspondences is typically stored and available in e-Connect for a period of two (2) years. Policyholders are encouraged to download and save a copy of their e-correspondence in their personal computers/phones for future reference. 

e-Correspondence is kept in ‘My Document’ tab in e-Connect for 2 years so policyholder can still view their previous e-correspondence through ‘My Document’.

If the correspondence has been removed from e-Connect, policyholder can still request for a copy of their letter by writing to wecare-my@greateasternlife.com.

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