As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information. 

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Surrender

You may choose to surrender or terminate your insurance policy at any time. If your policy has acquired cash or investment value at the time of surrender or termination, you will receive the surrender value payment less indebtedness and/or other surrender charges (if applicable). Please do consult your insurance agent before you surrender or terminate your policy to ensure you and your family are sufficiently protected against unexpected financial loss or disability.

How to surrender or terminate your policy:

Step 1 Contact your agent or Customer Service (wecare-my@greateasternlife.com) for advice
Step 2 Complete all required form(s) and prepare supporting document (if applicable)
Step 3 Ensure your signature is executed in the same manner as per the Proposal Form or the latest recorded signature.
Step 4 Submit the surrender/termination document to your agent or the nearest Great Eastern office.
Step 5 For policy with cash or investment value, you will receive notification when the surrender payment is credited to your nominated bank account.

 

Note: Upon disbursement of payment, the Policy will be terminated so all benefits and rights shall cease.

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