1. For Life Insurance Medical Repricing queries, contact our Careline team at +603-48133928 from Monday to Friday, 8.30am to 5.15pm (except Public Holiday).

 

2. For General Insurance Medical Repricing queries (Easi Health and Easi HealthCare), contact our Careline team at +603-42598900 from Monday to Friday, 8.30am to 5.15pm (except Public Holiday).

 

2. As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information.

SMI Protector

As a business owner, we understand that your business is your life, especially if you are in the Small and Medium Industry (SMI). Conventional insurance products for SMI businesses are very limited, providing few covers beyond the usual pre-requisite coverage such as Fire and Perils, All Risks and / or Electronic Equipment Insurance (EEI). That's why we created SMI Protector, the insurance policy designed specifically for SMI businesses

Key benefits

Contingent inconvenience allowance

Should your contents or property in your business premises be destroyed or damaged due to risks covered under your existing Fire, All Risks and / or EEI policy(s), SMI Protector will pay you an additional percentage of the claim amount payable under the above-mentioned policy(s).

Theft, armed robbery or hold-up

If your insured contents are lost or damaged due to forcible and violent theft, armed robbery or hold-up, SMI Protector will pay you for those losses provided that they are also insured under your existing Fire, All Risks and /or EEI policy(s).

Money

SMI Protector provides coverage against loss of money in the following situations:

  • While in transit during business hours between:
  • your business premises and banks;
  • your business premises and your customers'; premises
  • your customers' premises and your business premises or banks;
  • After business hours, provided that the money is kept in a locked safe or locked drawer/ cabinet while within your business premises.
Personal accident coverage

Should you or any of your employees be injured or killed as a result of armed robbery or hold-up within your business premises or outside your business premises while running an errand related to your business (like delivering money to the bank), SMI Protector will pay benefits for up to three persons per incident for death and / or permanent disablement, and medical expenses. The amount payable is up to the maximum sum insured stated.

Fidelity guarantee

Theft can also be committed by your employees. For times like these, you'll be glad that SMI Protector covers you against fraud or dishonesty committed by an employee or group of employees.

Plate glass

SMI Protector will reimburse you the cost of replacing any breakage or damage to fixed glass in doors, windows and display cases due to accidents or misfortune as well as costs incurred for boarding up the area while waiting for the glass to be replaced.

Employer's liability

SMI Protector is designed to protect employers should they be sued for negligence for causing their employees to sustain bodily injury by accident or disease while in the course of their employment.

The compensation paid covers:

  • All legal costs and expenses incurred in defending a claim.
  • All legal costs and expenses for one or more employees in any one accident/occurrence up to the maximum limit of liability stated.
Public Liability

With SMI Protector, you will be compensated should you become legally liable for the injury or death of individuals or the loss or damage of another person's property or goods arising from an accident due to the negligence of your directors, partners, employees or yourself in the course of conducting your business.

Additional benefits

Theft, armed robbery, hold-up of contents while temporarily removed from your premises

Damage to locks, keys, drawers, cabinets, safes, doors and others

Accountant's or duditor's fees

Removal of debris

Replacement of documents


Eligibility
  • All SMI businesses in Malaysia with existing Fire, All Risks and / or Electronic Equipment Insurance policy(s) from any insurer are eligible for SMI Protector. 
  • SMI businesses’ encompass companies that have less than 150 employees, assets of less than RM15 million and turnover of less than RM25 million per annum.