As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information. 

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View e-Statement

The following year 2020 e-Statements are now available in e-Connect for policyholder’s reference:
  1. Premium Paid Statement
  2. Investment-Link Policy Annual Statement
  3. Investment-Link Sustainability Statement
  4. Universal Life Annual Statement
  5. Universal Life Annual Sustainability Statement

As part of company’s digital initiatives to enhance customers’ convenience and speed of access to policy information, the following statement will only be available in electronic version via e-Connect:

  1. Premium Paid Statement
  2. Investment-linked Policy Annual Statement
  3. Investment-Link Sustainability Statement
  4. Reversionary Bonus Annual Statement
  5. Universal Life Annual Statement
  6. Universal Life Annual Sustainability Statement

For more details, please refer to e-Statement Guide

Your eStatement is in PDF (Portable Document File) format and policyholder can access up to the last 5 years statements via eConnect. The eStatement is applicable to policy issued under Agency, Group Multiple Benefits Insurance Scheme (GMBIS) and Bancassurance. Policyholder will stop receiving physical (paper) copy of these statements.

 

Questions and Answers

Insurance policy with annual statement is issued as electronic document effective from 2019 onwards. Policyholders can view and retrieve their statements online through e-Connect portal and will no longer receive the hardcopy of the statement.
  1. Premium Paid Statement - statement is now available via e-Connect
  2. Investment-Linked Policy (ILP) Annual Statement
  3. Investment-Linked Annual Sustainability Statement
  4. Reversionary Bonus (RB) Annual Statement
  5. Cash Bonus Statement
  6. Universal Life Annual Statement
  7. Universal Life Annual Sustainability Statement

Click here to login to e-Connect and retreive your statement.
Click here for e-Statement guide.

You will receive an email notification to your registered email address when your statement is updated and available in e-Connect.

Yes, you can update your email address online through e-Connect > My Account > View Profile or by completing the Person Changes Form (PSF01A).

You can access up to the last 5 years statement in e-Connect under My Document.

All e-Statements are in PDF format (Portable Document File) readable using Adobe Acrobat Reader (version 5 and above).

You can login and view the statement immediately (if any) as the statements are already available in e-Connect.

No, as these statements are readily available in e-Connect. You can login at any time to download and print these statements according to your convenience.

To sign up as e-Connect user, login to e-Connect website at econnect-my.greateasternlife.com. Please click here on e-Connect guide.

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