1. For Life Insurance Medical Repricing queries, contact our Careline team at +603-48133928 from Monday to Friday, 8.30am to 5.15pm (except Public Holiday).

 

2. For General Insurance Medical Repricing queries (Easi Health and Easi HealthCare), contact our Careline team at +603-42598900 from Monday to Friday, 8.30am to 5.15pm (except Public Holiday).

 

2. As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information.

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Outpatient Treatments covered under Smart Health Protector¹

No.   Outpatient Treatment
1 Dengue Fever
2 Zika Virus
3 Chikungunya Fever
4  Influenza A
5 Influenza B
6 Hand, Foot and Mouth Disease  
7 Bronchitis
8 Pneumonia
9 Acute Gastroenteritis*
10 Acute Bronchiolitis*
11 Acute Sinusitis*
12 Acute Tonsillitis*

Information updated as at January 2025.

Disclaimer

*These conditions will be reviewed by Great Eastern Life Assurance (Malaysia) Berhad and may be included or excluded from time to time.

Note: The diagnosed conditions listed above will be covered under Smart Health Protector only if treatment is deemed medically necessary and performed at the outpatient department of a hospital or at a registered clinic, subject to the terms and conditions outlined in your policy. 

For enquiries, please call Healthcare Service Careline at 1300–1300 18 or email: healthcareservices@greateasternlife.com

¹ PROTECTION BY PIDM ON BENEFITS PAYABLE FROM THE UNIT PORTION OF THIS POLICY/PRODUCT IS SUBJECT TO LIMITATIONS. Please refer to PIDM’s TIPS Brochure or contact Great Eastern Life Assurance (Malaysia) Berhad or PIDM (visit www.pidm.gov.my).

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