1. For Life Insurance Medical Repricing queries, contact our Careline team at +603-48133928 from Monday to Friday, 8.30am to 5.15pm (except Public Holiday).

 

2. For General Insurance Medical Repricing queries (Easi Health and Easi HealthCare), contact our Careline team at +603-42598900 from Monday to Friday, 8.30am to 5.15pm (except Public Holiday).

 

3. As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information.

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Introducing the new digital claims service

Special Care Helpline

At Great Eastern General Insurance (Malaysia) Berhad, we are committed to providing personalised support for customers who may need extra assistance.

 

Who Can Use This Services?

Our Special Care Helpline is designed to assist:

  • Senior citizens
  • Persons with disabilities (Orang Kurang Upaya/OKU)
  • Anyone requiring additional support 

 

How We Help

Our trained Service Ambassador offer guidance with empathy, expertise, and patience. Whether you need help with insurance matters or personalised support, we're here for you. 

 

Contact Our Service Ambassador

For assistance, reach out to our dedicated team members at the following branches:

Branches & Servicing Office Service Ambassador Contact Number

Penang
  1. Parameswari Nani
  2. Chong Pei Rou

04-2619361

Alor Setar
  1. Low Chen Li
  2. Chong Ju Wen

04-7346515

Kota Bharu
  1. Kang Chee High
  2. Ezleen Zakaria

09-7482698

Ipoh
  1. Liew Weng Onn
  2. Nyanakumar Vegean

05-2536649

Kuala Lumpur (HQ)
  1. Komala Chandran
  2. Kumutha Vickraman

1300-1300-88

Seremban
  1. Lee Wai Wah
  2. Joanne Wong Pei Yi

06-7649082

Melaka
  1. Vijayaletchumy Punusamy
  2. Tai Hui Min

06-2843297

Johor Bahru & Batu Pahat
  1. Boo Hwi Chea
  2. Noraini Ahmad

07-3348988

Kuantan
  1. Ng Cui Lian
  2. Loo Poh Bee

09-5162844

Kuching & Miri
  1. Adeline Lo Hui Tze
  2. Chok Siok Fung

08-2420197

Kota Kinabalu, Sandakan, & Tawau
  1. Chuan Su Yui
  2. Karen Pang Shui Jin

088-235636

Klang
  1. Mohd Nazir Othman
  2. Haslina Mohd Ramli

03-33451027

Sibu
  1. Victoria Kuon Chee Ley
  2. Jasmine Lau Huey Huey

084-328392