1. For queries on medical repricing, please contact our Careline team at +603-48133928 from Monday to Friday, 8.30am to 5.15pm (except Public Holiday). For General Insurance medical repricing queries on Easi Health and Easi HealthCare, please contact 1300 1300 88.

 

2. As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information.

 

3. Great Eastern offices and branches nationwide will be closed at 1:00pm on 24/12/2024 (Tuesday) for the Christmas holiday. Sabah branch will be closed from 8:30am to 5:15pm on 24/12/2024 (Tuesday). We will resume business as usual on 26/12/2024 (Thursday). We apologise for any inconvenience caused.

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Great Eastern General Insurance Contact Card

Customer Service Hotline
Toll Free No.: 1300-1300-88 (Press 2 for General Insurance)
General No.: +603 4259 7888 (Calling from Overseas)
Email: gicare-my@greateasterngeneral.com
 

Claims Service Hotline
Email: claimscare-my@greateasterngeneral.com
Submit a claim here. 
 

Complaint Handling Unit
Tel No.: +603 4259 7828
CS Toll Free No.: 1300 1300 88 (Press 2 for General Insurance)
 

Bancassurance Unit
General No.: +603 2786 8282
Email:
banca-my@greateasterngeneral.com (For Fire)
directmarketing-my@greateasterngeneral.com (For Others)
 

Third Party Administrators
AAN: +603 7628 3811
MiCare: +603 7843 9459
GELM HSD: 1300-1300-18
Pra Assist: +603 6201 3988