As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information. 

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Car Assistance Programme for Health Care plans

  • Update of car registration number for Car Assistance Programme*

Note: This Car Assistance Programme is only applicable for medical plans and other plans with car assistance benefit.

Questions and Answers

You are entitled to this benefit if your policy document is attached with Endorsement No. 259 (CAP)

You may contact the 24 hours service hotline at 03-76604799.

The services offered in this program are:

  • 24 hours emergency car towing and minor repair (max. RM300 per incident excluding spare part cost)
  • Car replacement assistance
  • Arrangement for hotel accommodation
  • Referral to the nearest service center

Note: Please refer to the Endorsement No. 259 (CAP) for more details on this program.

You may submit a written request through Health Servicing Drop Box at Level 1 of Menara Great Eastern or Agent’s Counter at the nearest branches.

No, customer has to register their car registration number with GELM before they are eligible for this service.

No, customer must contact the service hotline to arrange for towing services.

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