As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information. 

Introducing the new digital claims service
Introducing the new digital claims service
Discover the GREAT stories from all walks of life
Sign up and enjoy guaranteed returns of up to 4.3% p.a.

Make a policy nomination

The purpose of having life insurance is to ensure that your loved ones are financially protected should anything happen to you. It is then important that your loved ones can access the funds quickly by ensuring all your policies are nominated.

In case of non-Muslim policy owner, a trust will be created in favour of the nominee under the following circumstances:

  • If the nominee is the spouse or child of the policy owner, or
  • If the nominee is the policy owner’s parent (provided that there is no living spouse or child at the time of such nomination).

However, in the case of a Muslim policy owner, a trust will be not created in the above circumstances. The nominee of a Muslim policy owner takes the policy moneys only as an executor and must distribute the moneys in accordance with Islamic laws.

Questions and Answers

Where no nomination has been made, the insurance company shall pay the policy moneys to the applicant who produces the Grant of Probate or Letters of Administration, which may take several years.

*Grant of Probate- a formal document issued by the court authorising the executor named by a deceased person in his will to administer his estate in accordance to the deceased’s will.

*Letters of Administration-a formal document issued by the court to a person to administer the estate of a deceased who did not make a will.

If you are 16 years old and above, you can nominate an individual(s) to receive the policy moneys in the event of your demise. Nomination can usually be done at the time of application of the life policy or at any other time, when necessary. The nomination form must be signed by a witness who is 18 years old and above, of sound mental health and who is also not your nominee.

You can nominate or make changes on your current nominee by filling up Appointment/ Changes of Nominees Form. The latest nomination will supersede all previous nominations.

Please complete all pages (page 1-page 4) of nomination form together with your wet ink signature and duly witnessed by disinterest party before submission the form to HO /branches for processing.

Back to top