1. For queries on medical repricing, please contact our Careline team at +603-48133928 from Monday to Friday, 8.30am to 5.15pm (except Public Holiday). For General Insurance medical repricing queries on Easi Health and Easi HealthCare, please contact 1300 1300 88.
2. As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information.
3. Great Eastern offices and branches nationwide will be closed at 1:00pm on 24/12/2024 (Tuesday) for the Christmas holiday. Sabah branch will be closed from 8:30am to 5:15pm on 24/12/2024 (Tuesday). We will resume business as usual on 26/12/2024 (Thursday). We apologise for any inconvenience caused.
Download the app on your mobile device and follow the instruction during the signup process. You will be asked for phone OTP and email OTP to complete the signup process.
One (1) hour.
Launch the GREAT Auto Assist app and click on “Forgot password Click here”.
Launch the GREAT Auto Assist app and click on “Forgot password Click here”.
Follow the instructions to reset your password.
No, if there is a change of email address, you need to create a new account.
Please make sure you have an active internet connection. Connect to Wifi or ensure mobile data is allowed in the app settings.
Double check that you have keyed in the correct Username and Password. If you suspect your Password is incorrect, click on “Forgot Password” and follow the instructions to reset your Password. If the issue persists, kindly contact our contact center to log your service request.
No, you will not previous record(s) in the new signed up account.
Yes, for as long as your friend's phone has the app installed and is a compatible device.
At the bottom of the login screen, under Contact Us, click on “Call”. It will launch the Phone Call to our contact center. Our agent will attend to you
Yes, you can maintain the vehicle details under “My Vehicle”.
You may also share the profile setup with your family members under Vehicle details, “My Connection” and click on Add Connection.
Upon acceptance of the shared vehicle, customer can inherit the vehicle details from the sender. When a case is created under the same vehicle number, all the shared connection will be able to see the case details and tracking of it.
Yes, when you start requesting for a service, you may click on “Destination”. Panel workshops within 5KM radius from your current location will be displayed.
You must select "basement/multilevel carpark" to ensure agent assigning equipped provider to incident location.
Click on “My Ongoing Case” details, and Status “View All”. You may also request for a service (accident towing or breakdown repair) via your GREAT Auto Assist app. However, the service request acceptance is subject to your policy terms, conditions and eligibility.
Yes, you can.
It is optional to upload the vehicle photo; however, it is also recommended that you keep a copy of the broken parts/damage area during the case request or in your local Photo Gallery.
Once a mechanic/tow truck driver is dispatched, the Google Map will display an indicator of the distance and ETA to arrive.
Yes, you can. Scroll down to the screen and refer to Driver Details column. You may also reach out to the driver via Whatsapp or Phone Call.
Most likely there is no connection at mechanic / tow truck driver side, hence there is no GPS detected.
You may call our contact center agent to discuss, and our agent will update the location on your behalf. The updated location will reflect in your GREAT Auto Assist app.
You may cancel the request given a brief reason, and our agent will attend to it by calling you to verify the cancellation. Alternatively, you may also call our contact center agent to discuss, and our agent will cancel the request on your behalf.
You may refer to the Status “View All” column for proof of completion (status update and photo that indicates vehicle arrived at the workshop). You may click on the Verify Completion button to close the case. Should you have overlooked this step, our agent will try reach out to you after 10min to verify and close the case on behalf.
