1. For Life Insurance Medical Repricing queries, contact our Careline team at +603-48133928 from Monday to Friday, 8.30am to 5.15pm (except Public Holiday).

 

2. For General Insurance Medical Repricing queries (Easi Health and Easi HealthCare), contact our Careline team at +603-42598900 from Monday to Friday, 8.30am to 5.15pm (except Public Holiday).

 

3. As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information.

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Support for customer with special needs

If you are experiencing any of the situation or condition mentioned below and need assistance, please do not hesitate to reach out to us. We are here to help in any way we can.

  • A person with disability or senior citizen
  • Facing financial hardship and difficulty in paying premium due to unexpected natural disaster, unemployment, loss of income/financial support
  • Has language limitation, difficulty using online portal/mobile application or unfamiliar with insurance products

Customer Service Careline: 1300-1300 88 / 603-4259 8333 (for Overseas customer)
Email: wecare-my@greateasternlife.com
Visit our Customer Service Centre, click HERE to make appointment.
Click HERE to view / download "Request for Change - Vulnerable Customer Declaration Form".

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