1. For queries on medical repricing, please contact our Careline team at +603-48133928 from Monday to Friday, 8.30am to 5.15pm (except Public Holiday). For General Insurance medical repricing queries on Easi Health and Easi HealthCare, please contact 1300 1300 88.

 

2. As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information.

 

3. Great Eastern offices and branches nationwide will be closed at 1:00pm on 24/12/2024 (Tuesday) for the Christmas holiday. Sabah branch will be closed from 8:30am to 5:15pm on 24/12/2024 (Tuesday). We will resume business as usual on 26/12/2024 (Thursday). We apologise for any inconvenience caused.

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Great Eastern Malaysia Facebook Page House Rules

Comments made by the public are not always verified, and do not necessarily reflect the views, policies or practices of Great Eastern Life Assurance (Malaysia) Berhad. By using this page you agree to the following:

  • You grant Great Eastern Life Assurance (Malaysia) Berhad the permanent, irrevocable and fully transferable right to reproduce your comments, images, or other posted content for business purposes without any obligation to you.
  • You agree to hold Great Eastern Life Assurance (Malaysia) Berhad harmless from claims against Great Eastern Life Assurance (Malaysia) Berhad related to your postings or use of this Service.
  • You grant Great Eastern Life Assurance (Malaysia) Berhad the rights to remove or hide any comments that violate our house rules.

All are welcomed here but please be nice. We believe all will be fine if everyone observes these simple guidelines:

  • Please keep your language clean and family friendly.
  • As everyone is entitled to their own opinion, please respect the views of others.
  • This is a friendly space, and people have the right to come here without fear of intimidation and bullying.
  • While we appreciate that you will share your stories with the community, it is important to note that this is a public page and the stories you tell will be done so in full view of the public.
  • We will not accept any comment that contains sexually explicit contents, is demeaning, insulting or attacks any individual or group of people. Anything of this nature will be removed immediately.
  • Please do not post any comments that may infringe on any intellectual property rights of any party. Copyright infringement is a very serious issue!
  • There will be no posting of any unsolicited promotions, advertising, contest, solicitations or repetitive comments (e.g. spam). We reserve the right, in our sole discretion, to remove any content from the page or associated post(s).
  • We reserve the right to permanently block individuals or groups that choose to continuously break these rules or for any content we think is inappropriate.
  • Please do not reference any claims or share personal, account or policy information. For questions about an individual insurance matter, please contact your financial representative.
  • Do give us at least 1 working day to respond to queries. The operating hours of this page are 8.30am-5.15pm on weekdays (excluding weekends and public holidays) so we may not be able to respond immediately.
  • Lastly, you need to frequently check our house rules page for any updates. We will not be responsible for informing users of any updates.

Please note that the material (including apps, videos clips, workout and exercise tips) provided on any of our web properties, communication materials and social media activities such as yet not limited to our Facebook pages is provided by way of information only. It is not and does not purport to be, or it is not a substitute for, nor does it replace, medical or other professional advice, or treatment of health conditions. Whilst we, Great Eastern (including its parent, subsidiaries and affiliates), endeavour to ensure that the contents of the material are accurate, errors or omissions may occur and we do not accept any liability in respect of them.