As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information. 

Introducing the new digital claims service
Introducing the new digital claims service
Discover the GREAT stories from all walks of life
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Terms and Conditions

1. Great Eastern's “The Great You” campaign (the " Campaign") is open only to:

(a) policyholders in Singapore of The Great Eastern Life Assurance Company Limited (“Great Eastern”) and Great Eastern General Insurance Limited (“GEG”);

(b) policyholders in Malaysia of Great Eastern Life Assurance (Malaysia) Berhad (“GELM”) and Great Eastern General Insurance (Malaysia) Berhad (“GEGM”);

(c) policyholders in Indonesia of Great Eastern Life Indonesia (“GELI”) and Great Eastern General Insurance Indonesia (“GEGI")

(collectively, "Participants" and each a "Participant").

Great Eastern, GEG, GELM, GEGM, GELI and GEGI shall collectively be known as “Great Eastern Companies” and each a “Great Eastern Company”.

2. The Campaign shall commence at 1200hrs on 27 June 2024 and will end at 2359 hours on 29 July 2024, or such other period(s) as may be determined by Great Eastern in its absolute discretion (“Campaign Period”).

3. To be eligible to participate in the Campaign, the Participant with the “The Great You” story:

(a) must be a minimum of 18 years old as of the date of submission of the Entry (defined below);

(b) must own a policy with a Great Eastern Company that is active and has not lapsed in 2024;

(c) or their nominator must complete the Campaign submission form including the mandatory fields with the Participant’s “The Great You” stories or achievements found on the following websites for the respective countries within the Campaign Period:

Malaysia: https://www.greateasternlife.com/thegreatyou-my

Indonesia: https://www.greateasternlife.com/thegreatyou-id

Singapore: https://greateasternlife.com/thegreatyou

The Campaign submission form may be submitted by the Participant’s nominator as well; and

(d) warrants and agrees that the details of their submission are the original and sole work of the Participant or their nominator and is a true and accurate account of the Participant’s experience. Entries found to be false, plagiarised or misleading will be disqualified;

(each Participant or their nominator’s submission shall be an “Entry” and all submission shall collectively be known as “Entries”).

4. Each Participant’s Entry must include their “The Great You” story which will be assessed based on the following criteria:

(a) demonstrates the spirit of ‘Reach for Great’ which is about achieving one’s goals and aspirations through dedication and preparation;

(b) demonstrates passion and freshness to inspire and pique human interest;

(c) delivers significant impact, whether on an individual, group or the wider community; and

(d) Entries that contain defamatory content, expletives, inappropriate or offensive content or entries that violate any laws will be disqualified

5. Winning Entries receive the following prizes:

(a) Grand prize: Up to a total of 3 winners to be selected across all Participants, each will be awarded S$5,000 or its equivalent in other currencies (“Grand Prize”).   

(b) Merit prizes: Up to a total of 9 winners to be selected across all Participants, each will be awarded S$500 or its equivalent in other currencies (“Merit Prize”). Merit Prize winners will be selected on a progressive basis during the Campaign Period.

(c) Qualifying Prizes: Up to a total of 300 winners from each category mentioned below, each winner will be awarded S$30 worth of vouchers or its equivalent in other currencies (“Qualifying Prize”).

(i) Participants from Indonesia;

(ii) Participants from Malaysia; and

(iii) Participants from Singapore.

There will be a total of 900 winners for the Qualifying Prizes. Qualifying Prize winners will be selected on a progressive basis during the Campaign Period.

(d) The Grand Prize, Merit Prize and Qualifying Prize shall be known collectively as “Prizes” and each a “Prize”.

(e) Each Participant can only win one (1) Prize regardless of the total number of Entries submitted.

(f) All Winners understand and consent to themselves and their submissions being featured on the social media platforms and websites of all Great Eastern Companies’ and their related companies, whether locally or worldwide. Each Winner understands that details of themselves and their content might be further circulated by other third parties beyond the Great Eastern Companies’ and their related companies’ control.

6. After their Entry submission, Participants may be contacted via their registered email address where Participants will be required to provide further information including but not limited to their photograph or a video of themselves and personal details for the purposes of verification of age, identity and their status as a Great Eastern Company policyholder. Such information will form part of the Entry submission. If your photograph or video includes other individuals, please note that paragraph 7(c) applies. 

7. By providing their submission to participate in the Campaign, each Participant and nominator:

(a) agree and consent to the Great Eastern Companies and their related corporations (collectively, the “Companies”), as well as their respective representatives, agents, authorised service providers and relevant third parties (the Companies and all the other foregoing parties, collectively, “Great Eastern Persons”), collecting, using and/or disclosing each Participant’s personal data or nominator’s personal data, for purposes reasonably required by the Great Eastern Companies to administer the Campaign including determining the prize winners, notifying prize winners, awarding and fulfilment of the prizes and campaign mechanics and such other purposes as described in the relevant Great Eastern Company’s Privacy Statement (collectively, the “Purposes”) which is accessible from the following websites, which each Participant and nominator confirm they have read and understood;

GELI: https://www.greateasternlife.com/id/in/privasi-dan-kebijakan-keamanan.html

GEGI:https://www.greateasterngeneral.com/id/in/kebijakan-privasi.html

GELM and GEGM: https://www.greateasternlife.com/my/en/terms-and-conditions/personal-data-protection.html (Refer PDP Notice GELM (EN & BM) Customers)

GELS and GEG: https://www.greateasternlife.com/sg/en/privacy-and-security-policy.html

(b) agree that their consents provided for this Campaign supplement but do not supersede nor replace any other consents they may have previously provided to Great Eastern Persons, and their consents herein are cumulative and additional to any rights which any of the Great Eastern Persons may have to collect, use, and/or disclose of that Participant’s personal data or nominator’s personal data, with or without that Participant’s consent or nominator’s consent, to the extent permitted under applicable law;

(c) agree that in addition, where personal data of any person is disclosed by a Participant or a nominator, the Participant and the nominator further confirm and represent that they have obtained the consent of the individual concerned to use the personal data disclosed for the Purposes and for publicity materials related to the Campaign, unless such consent is not required under applicable laws: (i) to collect such personal data; (ii) for the disclosure of such personal data to the Great Eastern Persons; and (iii) for the Great Eastern Persons’ collection, use and/or disclosure of such personal data;

(d) agree to be bound by the rules, regulations and decisions of the Great Eastern Companies, and by the terms contained herein. Failure to comply with any of the foregoing will result in a disqualification from the Campaign; and

(e) acknowledge and agree that the personal data collected as part of these terms and conditions shall be transferred to Singapore for the purpose of this Campaign.

8. The judging of Entries, determination of the eligibility of any person to participate in the Campaign and selection of winners shall be at the sole and absolute discretion of the Great Eastern Companies defined in Paragraph 1. The decisions of each Great Eastern Company on all matters relating to this Campaign are final, conclusive and binding. The Great Eastern Companies shall not be obliged to give any reason or prior notice or enter into any correspondence with any person on any matter concerning this Campaign or its decisions and no appeal, correspondence or demands or claims will be entertained.

9. All details and particulars submitted by Participants must be accurate, true and complete. Incomplete, inaccurate and illegible Entries will be disqualified. If a Great Eastern Company subsequently determines that a person is in fact not eligible, or if a Prize Winner does not fulfil his or her obligations for any reason whatsoever, the Great Eastern Company may at its discretion, disqualify the Participant and clawback/cancel any or all of the Prizes without prior notice.

10. All winners will be informed via their registered email by 30 September 2024 where they will be provided details on Prize redemption. In the event that the winners do not respond by the date stated in the email or redeem or utilise the Prizes by the stated expiry date, the Prize will be forfeited. Participants who are not shortlisted as winners will not be informed.

11. Great Eastern Companies may replace, modify or withdraw the Prizes at any time without notice or liability.  Prizes are not transferrable and cannot be substituted with any other Prize.

12. Great Eastern Companies makes no representation as to the quality or performance of the Prizes provided by the merchants/vendors in connection with the Campaign. The Participants acknowledge and accept that use of the Prizes may be further subject to the terms and conditions of the relevant merchant providing the Prizes.

13. By participating in this Campaign, the Participants agree to release and hold the Great Eastern Companies harmless from any and all liability whatsoever for any injuries, losses or damages of any kind to any person or property arising from or in connection with, either directly or indirectly:

(a) the participation in the Campaign, Campaign-related activities or Prize-related activities; and

(b) the awarding, acceptance, receipt, possession, use or misuse of any Prize or parts thereof awarded pursuant to the Campaign.

14. Participants agree and accept that the Great Eastern Companies shall have the sole and absolute right and discretion to disclose and publish all information contained in each Entry for the Great Eastern Companies’ and their related companies’ marketing and publicity purposes including in Brunei, and the Participants (including Winners) shall consent, co-operate and participate fully in publicity activities (including but not limited to interviews and video shoots) organised by Great Eastern Companies for such purposes without any payment, fee or compensation whatsoever. If the Entry contains personal data of other individuals, paragraph 7(c) shall apply.

15. In addition, Grand Prize and Merit Prize Winners must also sign a form agreeing to further obligations regarding fulfilment of the Prize.  Both Grand Prize and Merit Prize Winners agree to document and capture their story through photographs, videography and written content (“The Great You Content”). Grand Prize and Merit Prize Winners consent and agree that the Great Eastern Companies can collect, use and disclose Grand Prize Winners and Merit Prize winners’ personal data in relation to this Campaign and in publicising or marketing The Great You Content and the Great Eastern Companies. Grand Prize and Merit Prize Winners also understand and agree to cooperate with and participate in any publicity activities in relation to the Campaign without any further payment or compensation thereof.   

16. Participants hereby assign to the relevant Great Eastern Company based on the below categories, all rights, title and interest in all intellectual property rights created during the registration and documentation process and to fully disclaim and waive all intellectual property rights and moral rights in favour of the following:

(a) Participants from GELS and GEG – Assignment of rights, title and interest to Great Eastern

(b) Participants from GELM and GEGM – Assignment of rights, title and interest to GELM

(c) Participants from GELI and GEGI – Assignment of rights, title and interest to GELI

If necessary, Participants shall execute all further documents and deeds necessary to effect, perfect, record or register such assignment at the Participant’s own cost.

17. The relevant Great Eastern Company as described at paragraph 16 is the sole owner of any and all intellectual property arising from submission of an Entry and creation of The Great You Content and it may use and license others to use the Entry content and The Great You Content in which Winners appear, in any and all media by any manner or means whether or not now known or invented, used or contemplated, throughout the world, for an unlimited number of times in perpetuity without any further payment made to Winners.

18. All Winners also agree and undertake:

(a) where ownership of intellectual property rights is not transferable, that they grant the relevant Great Eastern Companies on a royalty-free basis, the perpetual and irrevocable right to exclusively and without limitation freely use, modify, copy, reproduce, distribute, broadcast, translate, create derivative works from, alter and publicly display or publish any such intellectual property rights, for whatever purpose including marketing communications and publicity purposes, in any form or medium, either on the Great Eastern Companies’ social media platforms or elsewhere, whether locally or worldwide;

(b) Grand Prize and Merit Prize Winners agree that the Great Eastern Companies may at their sole discretion, edit, modify, add, delete or change The Great You Content in any way and further acknowledge that the Great Eastern Companies have no obligation to use The Great You Content in any manner, in which case, the Winners shall have no further claims whatsoever against the Great Eastern Companies.

19. Grand Prize Winners and Merit Prize Winners understand and accept that they bear full responsibility for their involvement in documenting their story and accept any risks that it may entail (be they legal, physical, or mental).  All Winners agree to indemnify the Great Eastern Companies, their affiliates and its representatives and third party partners against all claims, liabilities, damages or expenses arising directly or indirectly from the breach of any of their undertakings for participating in this Campaign.

20.The following persons shall not be eligible to participate in this Campaign:-

(a) Participants who are employees or Financial Representatives, Life Planning Advisors, Financial Advisors and Agents, as the case may be, of the Great Eastern Companies; and

(b) Any other person or class of persons deemed ineligible or notified by Great Eastern Companies as being ineligible from time to time.

21.The Great Eastern Companies shall not be liable for any incomplete, lost, late, damaged, illegible or misdirected Entries for any reason whatsoever or problems or technical malfunction of any telephone network or lines, computer online systems, servers, providers or technical problems, or any combination thereof.

22. Notwithstanding anything herein, the Great Eastern Companies have the absolute discretion to determine the eligibility of any person to participate in the Campaign.  If a Great Eastern Company subsequently determines that a person is in fact not eligible, for any reason whatsoever, that Great Eastern Company may at its discretion, disqualify the applicant and clawback/cancel any or all of the incentives without prior notice. 

23. The decisions of the Great Eastern Companies on all matters relating to this Campaign are at its discretion and are final, conclusive and binding.

24. In the event of any inconsistency between these terms and conditions and any brochures, marketing or other promotional materials or communications relating to the Campaign, these terms and conditions shall prevail.

25. The Great Eastern Companies reserves the right, at its sole and absolute discretion (without any obligation to provide a reason), to (a) terminate or withdraw this Campaign; or (b) vary these terms and conditions, including amending the duration of the Campaign for a specified group of Participants, without prior notice or liability to any party.

26. By participating in the Campaign, Participants hereby agree to all the terms and conditions of participating in the Campaign as set out herein, including but not limited to the eligibility criteria, prizes, the collection, use and transfer of personal data by Great Eastern Companies, in accordance with the relevant Great Eastern Company’s Privacy Statement and all amendments, additions, replacements and modifications hereto as may from time to time be made by the Great Eastern Companies.

27. The Campaign and these terms and conditions shall be subject to, governed by and interpreted in accordance with the local laws of Singapore, Malaysia and Indonesia. The relevant law will apply to the Participant based on the Great Eastern Company the Participant purchased their policy from. The courts of Singapore, Malaysia and Indonesia shall have exclusive jurisdiction over any disputes arising from these terms and conditions, including the validity and enforceability thereof.

28. All correspondence and documents relating to this Campaign shall be in English for Singapore and Malaysia and Bahasa Indonesia for Indonesia

These terms and conditions are accurate as of 27 June 2024.