1. For Life Insurance Medical Repricing queries, contact our Careline team at +603-48133928 from Monday to Friday, 8.30am to 5.15pm (except Public Holiday).

 

2. For General Insurance Medical Repricing queries (Easi Health and Easi HealthCare), contact our Careline team at +603-42598900 from Monday to Friday, 8.30am to 5.15pm (except Public Holiday).

 

2. As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information.

Introducing the new digital claims service
Introducing the new digital claims service
Discover the GREAT stories from all walks of life

Great Eastern General Malaysia's Interim Measures for Medical Insurance Repricing FAQ

To address the rise in medical insurance premium and aligning with BNM’s recent announcement on the interim and temporary measures, we are committed to assist policyholders during this transition.


Over the years, the cost of healthcare has risen significantly due to the medical cost inflation and increased utilisation of medical services. Together with BNM, our aim is to lessen the financial burden of the impacted policyholders and ensure policy continuity. 


Policyholders who have surrendered (or lapsed) medical policies in 2024 due to repricing can request reinstatement based on the adjusted premium under the interim measures without additional underwriting requirements.


In response to Bank Negara Malaysia’s (BNM) statement on 20 December 2024, we are reviewing our medical revision requirements to align with the interim measures announced. We are fully committed to supporting BNM's initiatives and will be reaching out to the affected policy/certificate holders. 


We request for your understanding to allow us to work closely with various stakeholders, including the authorities and hospitals, on a more sustainable cost containment strategies to address the financial impact of rising healthcare costs and medical claims.


For more information, kindly download the Great Eastern General Malaysia Interim Measures for Medical Insurance Repricing FAQ details here


For further assistance, policy/certificate holders may reach out to our dedicated hotline:


GEGM (Easi Health and Easi HealthCare): +603-42598900 (please select #3 for Interim Measure for Medical Repricing) or
gicare-my@greateasterngeneral.com

Monday to Friday, 8.30am to 5.15pm (except Public Holiday) 


References:

Link to BNM’s press statement: Interim measures to assist policyholders and to promote continued access to suitable medical and health insurance/takaful products - Bank Negara Malaysia 


Link to BNM’s information on the interim measures: Interim Measures to Promote Continued Access to MHIT Products - Bank Negara Malaysia


Link to PIAM's press statement: https://piam.org.my/blog/2024/12/20/insurance-and-takaful-industry-introduces-interim-measures-for-policyholders-takaful-participants-impacted-by-premium-contribution-repricing/


Link to PIAM FAQs: FAQ-Interim-Relief-Measures-20Dec2024-FinalVersion

 

         Back to top