Make a medical claim
If your policy number begins with G00/H0 (E.g. G0034567 or H0123456), you are a general insurance customer. Please refer to the steps below:
For Guarantee Letter (GL) Issuance
Please refer the Panel Hospitals Listing for admission (for Individual Policy only)
We have an extensive network of panel hospitals located strategically nationwide to serve our policyholders. Please click on the following link(s) on the complete list of our panel hospitals and specialists.
For Reimbursement Claims
1. Download the following forms and documents to make a claim
2. Download the document checklist
This list of documents are not all-inclusive and additional information or documents may be required in the course of our claim review.
3. Claim submission
Submit your claims online with the completed form and supporting documents to us via our Online Portal.
4. Contact us
Email: claimscare-my@greateasterngeneral.com
Toll Free Line: 1300-13-1088
Walk in/by post:
Great Eastern General Insurance (Malaysia) Berhad
Attention to: Claims Department
Level 9, Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur