As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information. 

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Make a medical claim

If your policy number begins with G00/H0 (E.g. G0034567 or H0123456), you are a general insurance customer. Please refer to the steps below:

For Guarantee Letter (GL) Issuance

Please refer the Panel Hospitals Listing for admission (for Individual Policy only)

We have an extensive network of panel hospitals located strategically nationwide to serve our policyholders. Please click on the following link(s) on the complete list of our panel hospitals and specialists. 

Panel Hospital

For Reimbursement Claims

1. Download the following forms and documents to make a claim

2. Download the document checklist 

This list of documents are not all-inclusive and additional information or documents may be required in the course of our claim review.

3. Claim submission 

Submit your claims online with the completed form and supporting documents to us via our Online Portal. 

4. Contact us

Email: claimscare-my@greateasterngeneral.com

Toll Free Line: 1300-13-1088

Walk in/by post: 

Great Eastern General Insurance (Malaysia) Berhad

Attention to: Claims Department

Level 9, Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur

 

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