As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information. 

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Make a motor accident claim

What should you do after you had a motor accident?

  • Contact our Auto Assistance 24 hours nationwide insurance road accident at 03-76283722 / 03-76281523 for immediate road assistance or tow service in the event of a road accident, or to make an enquiry on claims procedure; 
  • You may also contact our Auto Assistance via the following digital solution, GREAT Auto Assist app. The GREAT Auto Assist app will be available for download from the Apple App Store and Google Play Store; 
  • Stay calm, call 999 if anyone is injured; 
  • Don't admit to fault, agree, and/or sign any documents; 
  • Take photos of the accident for evidence; 
  • Lodge police report within 24 hours as required by law; 
  • Send your damaged vehicle to GEGM Approved Repairer. Please note that you have the option to choose a workshop. However, GEGM and the towing service provider will not be held liable or responsible for any consequences if you select any workshop which is not under GEGM Approved Repairer; 
  • Inform us as soon as possible about any incident which may give rise to a claim; 
  • Submit immediately to us all letters, claims, writs and summons which you have received from third parties as a result of the incident; 
  • If you have a Comprehensive cover and the third party that knocked your car is clearly at fault, you are advised to submit Own Damage Knock-for-Knock (KFK) claim to us in order to expedite claims processing. Your NCD entitlement will not be affected and you can claim the excess that you had paid from the insurer of the third party. 

How to make a motor accident claim

1. Download documents

2. Document checklist 

3. Panel of workshops

4. Claim submission 

  • Now you can file your claims online and enquire your claim status here. 

5. Contact us

24 Hour Assistance 

  • Contact our Auto Assistance at 03-76283722 / 03-76281523 in the event of an accident. 
  • You may also contact our Auto Assistance via the following digital solution, GREAT Auto Assist app. The GREAT Auto Assist app will be available for download from the Apple App Store and Google Play Store.

Further claim enquiry

 

Questions and Answers

Yes, you are required to lodge a police report for claim purpose.

Your NCD will be affected if:

  • You are at fault for causing the loss; 
  • the offending vehicle is not identifiable and is a vehicle used for carriage of passengers for hire or reward (for example taxis, hire cars, public buses, stage buses, school buses and factory buses for hire);
  • the offending vehicle is not insured by a Malaysian licensed insurer; and 
  • there is a death or personal injury claim involved.

You are required to pay for the policy excess, compulsory excess, betterment and under-insured amount if applicable.

In consideration of the additional premium that you paid us for this endorsement, we agree that the insurance provided under Section A of this policy will cover loss or damage to your car caused by flood, typhoon, hurricane, storm, tempest, volcanic eruption, earthquake, landslide, landslip, subsidence or sinking of the soil / earth or other convulsions of nature.

No, unless you have pay additional premium to purchase extra cover such as CART, Inconvenience Courtesy Car Allowance, etc.

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