As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information. 

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Make a theft claim

How to make a theft claim

1. Download documents

2. Document checklist 

3. Claim submission 

  • Now you can file your claims online and enquire your claim status here. 

4. Contact us

 

Questions and Answers

You are required to lodge a police report within 24 hours and notify the claim to us within 7 days. You can file your claims online here.

We would be issuing a Theft Offer Letter to you. You are required to prepare and submit the requested documents in original hardcopy format for us to proceed payment. For stolen vehicle still under hire purchase agreement, the payment will be proceeded to the hire purchase company. We will proceed the payment to Policyholder subject to the Policyholder has fully settled the hire purchase loan and provide us a copy of e-batal or JPJ extract which indicates the stolen vehicle is free from hire purchase company.

If we declare your vehicle as stolen and not recovered, the amount payable under the Policy will be the Market Value at the time of the loss or the Sum Insured as shown in the Schedule, whichever sum is the lesser. The payable amount is subject to the deduction of policy excess if applicable.

No, you are not eligible to claim for the personal belongings.

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