As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information. 

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Make a third-party claim

How to make a third-party claim

1. Document checklist

2. Contact us

 

Questions and Answers

Third Party Property Damage and Third Party Bodily Injury Claim document checklist is available here.

Please forward the said letter to us via claimscare-my@greateasterngeneral.com. We will advise accordingly on the need to attend court.

Upon sufficient proof that the person is our Appointed Adjuster, kindly render your cooperation. If you have any hesitation, please call us at 1300-13-1088.

Please forward the said letter to us via claimscare-my@greateasterngeneral.com. We will advise accordingly and will appoint lawyer to represent you in Court when necessary.

The lawyer appointed by us will advise you accordingly.

You may email to us at claimscare-my@greateasterngeneral.com.

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