As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information. 

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Make a windscreen claim

How to make a windscreen claim

1. Download documents

2. Document checklist 

3. Panel of workshops

4. Claim submission 

  • Now you can file your claims online and enquire your claim status here. 

5. Contact us

 

Questions and Answers

You may send your vehicle to GEGM Panel Windscreen Specialist, GEGM Panel Workshop or Franchise Authorised workshop for claim submission. Click here for list of Panel Windscreen Specialist and Panel Workshop.

Yes, but it will be on reimbursement basis. You can file your claims online here and submit the required documents. The Windscreen Claim document checklist is available here. However, we encourage you to send to GEGM Panel Windscreen Specialist or GEGM Panel Workshop for cashless Windscreen Claim.

Police report is not required for Windscreen Claim.

No, NCD is not affected in consideration of the additional premium that you paid us for Endorsement 89: Cover for Windscreens, Windows and Sunroof.

If the damaged windscreen is replaced, the cover provided by this endorsement comes to an end as soon as the windscreen is replaced. If you wish to enjoy continued coverage you must buy a new endorsement cover and pay the additional premium to us. Alternatively, if the damaged windscreen is repaired this cover will continue but the limit of the amount payable will be reduced by the amount of the repair cost. To restore the cover to the original limit you must pay the additional premium to us for the increased cover. We have the final say on whether to repair or to replace the damaged glass.

Yes, you can claim under Own Damage (OD) claim but your NCD would be forfeited.

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