As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information. 

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Make a retrenchment claim

How to make a retrenchment claim

1: Get the following documents

Document Requirements for Retrenchment Claim:

  1. Retrenchment Benefit Claim Form - Claimant's Statement
  2. Original copy of Letter of Authorisation/Consent (3 copies)
  3. Life Assured's NRIC duly certified
  4. Claimant's NRIC duly certified (if different from Life Assured)
  5. Retrenchment letter from employer duly certified
  6. EPF contribution statement that includes 12 months prior to retrenchment AND 3 months after retrenchment date duly certified
  7. Salary slip that includes 12 months prior to retrenchment duly certified
  8. Direct Credit Form

If Life Assured / Assured is non-Malaysian:

  • Full passport book duly certified
  • Valid workpass or letter of cancellation of work pass issued by the Immigration Department of Malaysia duly certified

2: Submit documents

Once you have downloaded and completed the relevant claim forms, please submit the claim to us together with the required documents for assessment.

Please submit all claims documents personally at our Customer Service Centre located at the mezzanine floor at the head office or the nearest branch.

Head office:
Menara Great Eastern
303 Jalan Ampang, 50450 Kuala Lumpur

We will write to you to inform you of the status of the claim.

We know you are keen to get a reply quickly, and you can be sure that we are doing our utmost to get back to you as soon as possible. Thank you!

Check claim status for Life insurance claims

a) For Policy Owners, click here to log in to e-Connect customer portal. Click My Claim > Claim Status
b) For Non-Policy Owners, email us at: claims-my@greateasternlife.com

Questions and Answers

Within the first policy year, the insurer has the right to void the policy due to nondisclosure, without the need to prove fraud.

Group Manager or Unit Manager may certify all claims documents with the exception of claims incurred outside of Malaysia where the confirmation of the claim event and all other related and relevant documents issued by Foreign Authority must be certified by the Malaysian Embassy or a Public Notary.
 

The respective country's embassy in Malaysia.

With effect from 1 June 2013, policyholders may proceed with claims without submitting the original policy contract. This guideline is revised with the intent to simplify the current process to make hassle free for claims. Nevertheless, the company reserves the right to call for the original policy or supporting documents should the need arises during the processing stage.

The estimated timeframe to process a claim is within 10 – 14 working days upon receiving the complete claim documents.

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