As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information.

Introducing the new digital claims service

Make a travel claim

For a smoother experience, please ensure you have followed the steps below.

How to make a travel claim

1. Download the following forms and documents to make a claim

2. Download the document checklist

Travel document checklist

This list of documents are not all-inclusive and additional information or documents may be required in the course of our claim review.

3. Claim submission

Submit your claims online with the completed form and supporting documents to us via our Online Portal.

4. Contact us

Email: claimscare-my@greateasterngeneral.com

Toll Free Line: 1300-13-1088

Walk in/by post:

Great Eastern General Insurance (Malaysia) Berhad

Attention to: Claims Department

Level 9, Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur