Healthcare Overview | Healthcare Services | Great Eastern Life Malaysia

Welcome to Healthcare Services

Rising cost of medical care should not stop you from receiving quality medical services. We offer comprehensive medical plan equipped with a medical card that pays your medical bills. Enjoy the convenience of cashless admissions at our list of panel private hospitals by just presenting your medical card to the hospital admission counter*.

What we offer

Waiver For Administrative Charges

Preferred Hospitals offer waivers for administrative charges that are usually not covered by their medical plan.

Waiver For Cash Deposit

Besides cost savings on waivers, Preferred Hospitals will discharge policyholders without a Final Guarantee Letter and may request for a small deposit to be refunded by the hospital during follow up visits / directly to the policyholder’s credit card. This shortens discharge waiting time.

Waiver For Covid-19 Screening Test

Mandatory by all Hospitals for surgical, medical and daycare procedures. The Covid-19 screening test costs up to RM270.

Panel Specialists and Panel Hospitals Listing

We have an extensive network of panel hospitals located strategically nationwide to serve our policy holders. Please click on the following link(s) on the complete list of our panel hospitals and specialists.

View panel hospital

View panel specialist

Frequently asked questions

Great Eastern Preferred Hospital

Preferred Hospital is a group of panel hospitals throughout Malaysia that has established exclusive partnership with Great Eastern to offer additional benefits to our policyholders during their admission. These hospitals are known for their quality and cost effective healthcare services. This initiative is applicable to Great Eastern Life Assurance (M) Berhad (GELM), Great Eastern Takaful Berhad (GETB) and Great Eastern General Insurance (Malaysia) Berhad policyholders where Letter of Guarantee(s) is issued by GELM.

W.P Kuala Lumpur
1. Columbia Asia Hospital, Setapak
2. Cardiac Vascular Sentral Kuala Lumpur (CVSKL)*
3. Prince Court Medical Centre
4. Pantai Hospital Kuala Lumpur*
5. Sunway Medical Centre Velocity*

Selangor
1. Assunta Hospital
2. Beacon Hospital
3. Bukit Tinggi Medical Centre
4. Columbia Asia Hospital, Bukit Rimau
5. Columbia Asia Hospital, Cheras
6. Columbia Asia Hospital, Klang
7. Columbia Asia Hospital, Petaling Jaya
8. Columbia Asia Hospital, Puchong
9. KPJ Damansara Specialist Hospital 2
10. Sri Kota Specialist Medical Centre
11. Subang Jaya Medical Centre
12. Sunway Medical Centre

Pahang
1. Kuantan Medical Centre

Perak
1. KPJ Ipoh Specialist Hospital

Kedah
1. Kedah Medical Centre (effective till 31 October 2024)

Negeri Sembilan
1. Columbia Asia Hospital, Seremban

Melaka
1. Mahkota Medical Centre
2. Pantai Hospital, Ayer Keroh

Johor
1. Columbia Asia Hospital, Iskandar Puteri
2. Columbia Asia Hospital, Tebrau
3. KPJ Johor Specialist Hospital
4. Pantai Hospital, Batu Pahat
5. Regency Specialist Hospital

Pulau Pinang
1. Island Hospital
2. Loh Guan Lye Specialist Centre
3. Sunway Medical Centre Penang

East Malaysia
1. KPJ Sabah Specialist Hospital – Sabah
2. Borneo Medical Centre, Kuching – Sarawak

* Newly Appointed Preferred Hospital

Preferred Hospitals are selected based on their capability to deliver superior care and their commitment to enhancing the patient’s experience. Our evaluation criteria encompass patient feedback, the range of services provided and comprehensive hospital performance assessment. The List of Preferred Hospitals undergoes annual review every July to ensure we consistently offer optimal choices for our policyholders.

Admission to Preferred Hospitals will help our policyholders save on the waivers offered:

Waiver for Administrative Charges
Preferred Hospitals offer waivers for administrative charges that are usually not covered by medical card such as Admission Fee, Hospital Fee (Visit Fee), Medical Record Fee, and ID Band.

Waiver for Covid-19 Screening Test
Preferred Hospitals also offer waiver for Covid-19 Screening test for Inpatient/ Daycare. The waiver is not applicable if tested positive for Covid-19.

Waiver for Admission Cash Deposit
Cash deposit upon admission is waived to facilitate Hassle-Free admission. However, the hospital may collect deposit in the following:
(1) For consultation/ investigation/ treatment in the Emergency department prior to decision for Inpatient admission.
(2) Prior to initial Guarantee Letter (GL) issuance.
(3) Exceeded policy limit/entitlement or amount not covered by GL such as co-insurance, deductible & expenses related to policy exclusion.
(4) Declined GL.

Scenario 1:
Policyholder had abdominal pain and diarrhoea. He was seen in Emergency Department and planned for further investigations. The Hospital may collect deposit while awaiting doctor’s decision on whether the Policyholder requires Inpatient admission.

Scenario 2:
Policyholder had headache and vomiting, policy since 5 months ago, while awaiting lab and imaging report, Policyholder decided for admission first without initial GL. The Hospital may collect deposit from the Policyholder.

Scenario 3:
Policyholder sustained multiple fractures after a motor vehicle accident. Estimated cost is RM50,000. However, balance limit is only RM10,000. The Hospital may collect deposit from the Policyholder.

Scenario 4:
Policyholder is 8-months pregnant, had preterm labour secondary to urinary tract infection. GL declined due to policy exclusion on pregnancy. The Hospital may collect deposit from thePolicyholder.

Discharge without Final Guarantee Letter with minimal deposit
Preferred Hospitals offer discharge with minimal deposit, without the need to wait for issuance of Final Guarantee Letter. Deposit amount will be determined by hospital based on estimation of non-covered amount.

Additional Value Added Service
Most of our Preferred Hospitals offer additional value-added service such as fruit basket, admission gift, companion meal and etc. exclusively for Great Eastern Policyholder for admissions with minimum one (1) night stay (excluding daycare & ICU admission cases). The additional services are subject to review from time to time and given on best effort basis on weekends/public holidays and subject to availability.

As each Preferred Hospital has different redemption process, field force is required to contact the person-in-charge to redeem the value added services.

Kiddo Express Programme

This Programme aims to facilitate hassle-free admission and discharge for Life Assured aged 12 and below to the ward without having to wait for Guarantee Letter (GL) processing, subject to policy terms and conditions.

The treating doctor will determine if the Life Assured’s condition falls under the ten (10) coverable diagnoses. The 10 coverable diagnoses are:
(1) Bronchitis;
(2) Bronchiolitis;
(3) Cellulitis;
(4) Dengue;
(5) Food poisoning/ Acute gastroenteritis;
(6) Hand foot mouth disease (HFMD);
(7) Influenza;
(8) Pneumonia;
(9) Upper and/ or lower respiratory infections; and
(10) Viral fever

Please note that any other diagnoses are NOT entitled for this Programme.

(i) Underlying or suspected congenital diseases or malignancies
(ii) Suspected or confirmed COVID-19 Infection
(iii) Dental-related condition(s)
(iv) Condition diagnosed within one hundred and twenty (120) days of policy inception, pre-existing or non-disclosure prior to policy inception.

In general, eligibility is based on policy status with up-to-date premium, policy duration >120 days, sufficient medical limit and without member’s exclusion which varies from case to case. Hospital can assess the Life Assured’s eligibility through the Great Eastern Portal.

Once the treating doctor confirms that the Life Assured requires admission, the Hospital will assess the Life Assured’s eligibility for this Programme through the Great Eastern Portal. If deemed eligible and the condition falls under the 10 coverable diagnoses, the Hospital will obtain consent from the parent or guardian by having them to sign a form agreeing the Programme terms and conditions. Subsequently, the Hospital will promptly arrange Life Assured’s admission to the ward without waiting for GL processing. Please note that admission to ward is subject to bed availability.

This Programme will facilitate hassle-free admission and discharge for eligible Life Assured aged 12 and below to the ward without having to wait for GL processing. Our objective is to reduce parental anxiety associated with long waiting times and enhance the overall experience for our valued Life Assured during their hospitalization at our Preferred Hospitals.

Following our current practice, the Hospital will submit GL request. We will promptly review, process and provide the Hospital with the status update.

If the ongoing cost exceeds the initial guarantee amount, the Hospital will request for a Top-Up GL as per our current process.

No. This Programme is only applicable to Life Assured aged 12 and below at the moment until further notice.

This Programme is exclusively for Life Assured seeking treatment in our Preferred Hospitals. Please note that this initiative is only applicable for GELM individual life policies.

W.P Kuala Lumpur
1. Columbia Asia Hospital, Setapak
2. Prince Court Medical Centre

Selangor
1. Assunta Hospital
2. Beacon Hospital**
3. Bukit Tinggi Medical Centre
4. Columbia Asia Hospital, Bukit Rimau
5. Columbia Asia Hospital, Cheras
6. Columbia Asia Hospital, Klang
7. Columbia Asia Hospital, Petaling Jaya
8. Columbia Asia Hospital, Puchong
9. KPJ Damansara Specialist Hospital 2
10. Sri Kota Specialist Medical Centre
11. Subang Jaya Medical Centre
12. Sunway Medical Centre

Negeri Sembilan
1. Columbia Asia Hospital, Seremban

Melaka
1. Mahkota Medical Centre
2. Pantai Hospital, Ayer Keroh

Pahang
1. Kuantan Medical Centre

Johor
1. Columbia Asia Hospital, Iskandar Puteri
2. Columbia Asia Hospital, Tebrau
3. KPJ Johor Specialist Hospital
4. Pantai Hospital, Batu Pahat
5. Regency Specialist Hospital

Pulau Pinang
1. Island Hospital
2. Loh Guan Lye Specialist Centre
3. Sunway Medical Centre Penang

Perak
1. KPJ Ipoh Specialist Hospital

Kedah
1. Kedah Medical Centre

East Malaysia
1. KPJ Sabah Specialist Hospital – Sabah
2. Borneo Medical Centre, Kuching – Sarawak

** Not participating as they do not accept pediatric patient for non-cancer treatment.

List of advanced medical treatments

Note: The following list of advanced medical treatments is non-exhaustive and is subject to periodic revision by Great Eastern Life Assurance (Malaysia) Berhad.

No.	Advance Medical Treatment	Description
1	BRACHYTHERAPY	Brachytherapy is a type of internal radiation therapy which includes interstitial radiation, intra-cavitary radiation, and high-dose rate or low-dose rate radiation. A sealed radiation source in the form of seeds, ribbons or capsules will be placed in the body, inside or next to the tumour area, through a catheter or applicator. Brachytherapy is often used to treat cancers of the head and neck, eye, breast, cervix and prostate.
2	CRYOABLATION	Also known as cryosurgery. It is a form of minimally invasive treatment done using a hollow needle called cryoprobe, liquid nitrogen or argon gas under imaging guidance for individuals with localised cancer or as salvage therapy for recurrent cancer following failure of radiation therapy. Cryoablation freezes the diseased tissue and destroys the cells of the treated area. It is used to treat tumours of the skin, bone, liver, kidney, cervix and arrhythmia.
3	GAMMA KNIFE	Gamma Knife radiosurgery is a non-invasive radiation therapy for brain tumours that allows most of the patient’s healthy brain tissue to be reserved. It is a specific form of radiation therapy that focuses intense beams of gamma rays with pinpoint precision to treat brain lesions. Usually, only sedation or local anaesthesia is needed for this treatment. Patients do not have to go under the knife and its outcome is similar to that of a surgical procedure.
4	HORMONE THERAPY FOR CANCER	Hormone therapy, also known as hormonal or endocrine therapy, is a cancer treatment that slows or stops the growth of cancer (e.g. prostate and breast cancers that are hormone-receptor-positive). It is often used before surgery (neoadjuvant) to shrink the tumour size, or after surgery (adjuvant) to reduce recurrence risk. Hormone therapy works by either lowering the hormone level in the body, or blocking the hormonal action on the cancer cells.
5	IMMUNOTHERAPY FOR CANCER	Immunotherapy is a type of cancer treatment that stimulates or suppresses the patient’s natural immune system to fight cancer, and certain infectious or autoimmune disorders. Types of immunotherapy include cytokines, cancer vaccines, Bacillus Calmette-Guerin (BCG), and monoclonal antibodies.
6	INTENSITY MODULATED RADIOTHERAPY (IMRT)	IMRT is used to treat cancers. The goal of the treatment is to target the radiation so that nearby healthy tissue is not harmed. The radiation beams are carefully customised to match the size of the tumour, where they can move in an arc with the intensity of each beam varied. The result is a previsely controlled treatment that delivers the appropriate radiation dose as safely and efficiently as possible.
7	NEUTRON BEAM RADIATION THERAPY (NBRT)	NRBT is a form of external beam radiation therapy (ERBT) used in inoperable tumours or tumours that are resistant to conventional radiation therapy. It involves a sophisticated stereotactic method in which high energy neutrons (neutral charge subatomic particles) are exerted to accurately target the diseased tissue mass localised using computed tomography (CT). Often used in salivary gland cancers, soft tissue sarcoma and prostate cancers.
8	PROTON BEAM RADIOTHERAPY (PBRT)	Proton Beam Radiotherapy (PBRT) is a type of external beam radiation therapy (EBRT) that utilises protons (positively charged subatomic particles) that are precisely targeted to a specific tissue mass. Coverable for brain tumour, breast cancer, bone cancer, gastrointestinal tumour and prostate cancer.
9	ROBOTIC PROSTATECTOMY	Also known as robotic-assisted laparoscopic radical prostatectomy. This laparoscopic surgery is performed using the robotic approach which can only be controlled by experienced surgeons to remove prostate and nearby diseased tissues with more precision through small abdominal incisions. It is less invasive than conventional prostatectomy.
10	STEM CELLS FOR HEMATOPOIETIC CELLTRANSPLANT FOR HAEMATOLOGICAL MALIGNANCIES	Hematopoietic stem cell transplantation (HSCT) refers to intravenous infusion of healthy hematopoietic progenitor cells either autologous (stem cells from the same person going for transplant) or allogeneic (stem cells from a compatible donor other than the patient), harvested from bone marrow or peripheral blood to replace aberrant or dysfunctional cells in a patient. Examples of hematologic or blood cancers are leukaemia, lymphoma and multiple myeloma.
11	TARGETED THERAPY FOR CANCER	argeted therapy is a type of cancer treatment that targets proteins that control how cancer cells grow, divide and spread. It interferes with specific proteins that help tumours grow and spread throughout the body. Types of targeted therapy include small-molecule drugs and monoclonal antibodies.
12	DEEP BRAIN STIMULATION (DBS)	DBS uses a surgically implanted, battery-operated medical device called a neuro stimulator and electrodes to deliver electrical stimulation to targeted areas in the brain that control movement and block abnormal nerve signals that cause tremors and other Parkinson’s Disease symptoms.
13	JOINTREP (CARTILAGE SCAFFOLD FOR KNEE)JOINTREP	JointRep is a cartilage regeneration technology that uses an injectable biopolymer hydrogel implant, in combination with microfracture surgery, to provide a minimally invasive restorative treatment for traumatic or arthrosis cartilage defects of severe grades, for reducing joint pain and improving joint functions.
14	VAGUS NERVE STIMULATION (VNS)	VNS is a form of neuromodulative adjunct treatment that alters nerves activity, indicated in patients 4 years of age and older with epilepsy who are resistant to conservative medical therapy. VNS is also used adjunctively in stroke rehabilitation, that aids in restoring motor function in patients who suffered from ischemic stroke. VNS involves surgically implanted, battery-powered medical device which comprises a vagus nerve stimulator (pulse generator) and a lead wire (insulated wire) with electrodes at the end of the wire. After sedation, the battery-operated stimulator will be implanted in the upper left chest with one end of the lead wire attached to the stimulator and another end threaded up to coil around the vagus nerve, that receives electrical impulsesgenerated by the stimulator.

Information updated as on December 2023.

Find out more

Disclaimer

Note: The list of advanced treatments above is non-exhaustive and subject to periodic revision by Great Eastern Life Assurance (Malaysia) Berhad (GELM)

The coverage is subject to policy benefits with terms and conditions applied, given the medical condition is not pre-existing/non-disclosure/does not fall under policy exclusion
GELM medical plans cover the above treatment procedures and drugs that have been approved by the Ministry of Health (MOH), Malaysia and the Food and Drug Administration (FDA), United States. Any treatment or drug which is still under clinical research or trial will NOT be covered, and any external implantable prosthetic devices/appliances not limited to the above treatments will NOT be covered as per policy exclusion.
The advanced treatments listed above will be covered under GELM medical plans only if they are deemed medically necessary and are justified by the treating physician to be the most optimal treatment in patient’s best interest, subject to the terms and conditions as per outlined in the policy contract

For enquiries, please call Healthcare Service Careline at 1300–1 300 18 or email: healthcareservices@greateasternlife.com

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