As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information. 

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Third Party Payor

As part of the Bank Negara’s Anti-Money Laundering and Counter Financing of Terrorism guideline, all policy-related payments from third party payor must provide the following requirement effective 1st August 2020:

  • Complete the Customer Details Form for Third Party Payor (available from our payment counter and website)
  • Photocopy of the Third Party Payor’s identity document (e.g. NRIC, passport) – not require if the third party payor is an entity or company.

This is applicable to all types of payment (cash, cheque, credit/debit card) regardless of amount using the following payment channels:

  • Payment counters at Great Eastern office
  • By mail (cheque) to Great Eastern office
  • EasiPay Service form for credit card auto-debit using third party’s credit/debit card

Any person or entity (company, organization etc.) that is NOT registered in the insurance policy record or the parties listed below:

  • Proposer
  • Life Assured
  • Absolute Assignee
  • Intermediaries (agents, brokers and financial advisers)

Please pay at the following payment channels that are EXEMPTED from third party payor requirement:

No. Payment Channel Details
1 Appointed banks’ counter OCBC Bank, Public Bank and Bank Simpanan Nasional (BSN)
2 Internet Banking OCBC Bank, Maybank, Public Bank, CIMB Bank, RHB Bank and Bank Simpanan Nasional (BSN)
3 Online payment via e-Connect (customer’s portal) e-Connect
4 JomPAY JomPAY
5 Bank’s Standing Instruction GIRO, Direct Debit Authorisation or Banker’s Order

Form:

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