As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information. 

Removal of Overall Lifetime Limit for SmartMedic Xtra and SmartMedic Xtra 99

Great news! We are pleased to announce that with immediate effect, the Overall Lifetime Limit will be removed for the medical products listed below retrospectively. 

Product Name Plan Code
SmartMedic Xtra (SMX) U119 – U122
SmartMedic Xtra 99 (SMX-99) V119 – V122

 

 

Insured Benefits Plan Type      

SMX150

SMX150-99

(RM)

SMX200

SMX200-99

(RM)

SMX300

SMX300-99

(RM)

SMX400

SMX400-99

(RM)

 
Initial Overall Annual Limit 90,000 120,000 160,000 200,000
Increase to the Initial Overall Annual Limit 9,000 12,000 16,000 20,000
Overall Annual Limit Total of Initial Overall Annual Limit and any cumulative increase to the Initial Overall Annual Limit
Overall Annual Limit No limit

Insurance charges, all other features and benefits as well as terms and conditions of the products listed above remain unchanged.

Questions and Answers

With the removal of the Overall Lifetime Limit, the benefits payable in respect of eligible expenses incurred for medically necessary services and/or treatments provided to the lifenassured from the risk effective date and during the lifetime of the life assured will not be subject to any Overall Lifetime Limit. In other words, there is NO LIMIT to the Overall Lifetime Limit. However, the Overall Annual Limit of the medical plan is still applicable.

The removal of Overall Lifetime Limit is applicable to the products as listed below:

Product Name Plan Code
SmartMedic Xtra (SMX) U119 – U122
SmartMedic Xtra 99 (SMX-99) V119 – V122

The removal of Overall Lifetime Limit is with immediate effect from 03 January 2017 for all products listed in Q2 above and is applicable to all inforce and new policies.

Yes, the removal of Overall Lifetime Limit will still apply to your plan as long as your plan is still inforce. This benefit is applicable to all SmartMedic Xtra and SmartMedic Xtra 99 plans retrospectively.

No. The insurance charges for SmartMedic Xtra and SmartMedic Xtra 99 remain unchanged.

You may refer to the announcement in our Corporate Website at https://www.greateasternlife.com/my/en/customer-services/guides.html or contact your agent.