1. For queries on medical repricing, please contact our Careline team at +603-48133928 from Monday to Friday, 8.30am to 5.15pm (except Public Holiday). For General Insurance medical repricing queries on Easi Health and Easi HealthCare, please contact 1300 1300 88.

 

2. As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information.

 

3. Great Eastern offices and branches nationwide will be closed at 1:00pm on 24/12/2024 (Tuesday) for the Christmas holiday. Sabah branch will be closed from 8:30am to 5:15pm on 24/12/2024 (Tuesday). We will resume business as usual on 26/12/2024 (Thursday). We apologise for any inconvenience caused.

Introducing the new digital claims service
Introducing the new digital claims service
Discover the GREAT stories from all walks of life
Get 50% off the premium rate until the plan matures

Increase or include benefits / Medical plan conversion / Appeal for loading or exclusion

Investment-linked application form for Benefit Alterations

We would like to highlight the following for forms marked with (#) as below:

Request For Contractual Changes With Health Declaration (PSF02)         

For Investment-linked policy,         

  1. the effective price of the insurance charges of the  benefit/rider(s) alteration will be based on the policy's monthlyversary date.           
  2. the expected outcomes of the sustainability test will be provided within 14 days after the fully completed application is received.          
  3. for any alteration(s) which may increase the policy's insurance charges, the policy's Total Investment Value ("TIV") may not be sufficient to sustain your policy up to full contractual term/maturity date.

Forms:

Type of service request Forms
  • Inclusion of Benefits (Traditional policies)* 
  • Increase in Sum Assured (Traditional policies)* 
  • Inclusion of Benefits (Investment-Linked policies)*
  • Increase In Sum Assured (Investment-Linked policies)*
  • Inclusion/Conversion Of Critical Illness (Investment-Linked policies)*
  • Special Conversion-Upgrade/Downgrade (Standalone Medical Plan)*
  • Appeal To Reduce/Waive Health Extra And/Or Exclusion*
  • Note: For Simplified Cancer Plans (Plan Code 0443 and 0534), please use Request for Contractual Changes with Health Declaration (Simplified Cancer Plans) form.

Request for Contractual Changes with Health Declaration#

 

Request for Contractual Changes with Health Declaration (Simplified Cancer Plans)

Only form for service request marked with (*) can be submitted via email. For service request/claims forms which are to be posted to us, please send to:

Menara Great Eastern
Level 4, No. 303 Jalan Ampang
50450 Kuala Lumpur 

Online submission via eConnect web portal is available for the following service request:

  • Change of payment method/ payment frequency
  • Request for auto-debit of renewal premium from credit/debit card
  • Perform fund switch for investment-linked policy (not applicable for ex-OACM policy)
  • Updating of bank account number for direct credit

Back to top