As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information. 

Introducing the new digital claims service
Introducing the new digital claims service
Discover the GREAT stories from all walks of life
Sign up and enjoy guaranteed returns of up to 4.3% p.a.

Reinstate a lapsed policy

  • Request for reinstatement of policy*
  • Note: For Simplified Cancer plans (Plan Code 0443 and 0534), please use HEALTH WARRANTY (PSF07A) (For Simplified Cancer Plans) form

Only form for service request marked with (*) can be submitted via email. For service request/claims forms which are to be posted to us, please send to:

Menara Great Eastern
Level 4, No. 303 Jalan Ampang
50450 Kuala Lumpur 

Online submission via eConnect web portal is available for the following service request:

  • Change of payment method/ payment frequency
  • Request for auto-debit of renewal premium from credit/debit card
  • Perform fund switch for investment-linked policy (not applicable for ex-OACM policy)
  • Updating of bank account number for direct credit

Forms