1. For queries on medical repricing, please contact our Careline team at +603-48133928 from Monday to Friday, 8.30am to 5.15pm (except Public Holiday). For General Insurance medical repricing queries on Easi Health and Easi HealthCare, please contact 1300 1300 88.

 

2. As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information.

 

3. Great Eastern offices and branches nationwide will be closed at 1:00pm on 24/12/2024 (Tuesday) for the Christmas holiday. Sabah branch will be closed from 8:30am to 5:15pm on 24/12/2024 (Tuesday). We will resume business as usual on 26/12/2024 (Thursday). We apologise for any inconvenience caused.

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Preferred clinic

Overview

Preferred clinic is our panel of general practitioners (GPs), exclusively curated for Great Eastern customers to focus on better health and quality of life. The formation of the preferred clinic is also one of the measures that the Company has put in place to encourage more responsible use of health services, improve the long-term sustainability of medical and health insurance and takaful (MHIT) products as well as delivering great patient experience.

Simply present your Great Eastern e-Medical Card when you register at the preferred clinic to enjoy:

  • Pre-negotiated outpatient consultation rates (excluding fee for medication or procedure/treatment)
  • Exclusive discounts and offers on blood test packages and vaccinations
  • Priority lanes and dedicated waiting area
  • Extended operating hours
  • Cashless medical treatment for Dengue, Zika virus and emergency outpatient treatment due to an accident (only applicable to products with this coverage; subject to policy terms & conditions)

Scan the QR code to connect you instantly to our preferred clinic for the service and support offerings. It's a seamless experience where patient is our priority!

Important Notes:
Value-added services provided by our preferred clinic are not contractual benefits. Great Eastern reserves the right, at its sole and absolute discretion, to cancel, terminate and/or withdraw the value-added services any time or for any reason without notice.

To find out more on the preferred clinic list and Frequently Asked Questions (FAQ's), please refer here.