Make a Great Lady Rider / Mother or child illness claim
How to make a Great Lady Rider / Mother or child illness claim
1. Get the following documents
Document Requirements for Great Lady - Childbirth:
- Direct Credit Facility Form
- Great Lady Rider / Mother or Child Illness - Claimant's Statement
- Life Assured's NRIC duly certified
- Claimant's NRIC duly certified (if different from Life Assured)
- Letter of Authorisation / Consent
- Child's Birth Certificate duly certified
- Hospital/Admission Bill(s) for Caesarean Procedure duly certified
Document Requirements for 'Great Lady - Other than Childbirth' and 'Mother or Child Illness':
- Direct Credit Facility Form
- Great Lady Rider / Mother or Child Illness - Claimant's Statement
- Life Assured's NRIC duly certified
- Claimant's NRIC duly certified (if different from Life Assured)
- Letter of Authorisation / Consent
- Confidential Medical Certificate (Great Lady Rider / Mother or Child Illness)
- All relevant investigation test report(s) and medical report(s) duly certified
- Hospital / Admission Bill(s) duly certified
2. Submit documents
You are advised to use Requirement Checklist for Life Claims Submission as a guide on documents required for the Life Claims Submission.
You may submit the claim via the following channels:
a) Online claim submission:
- For Policy Owners, click here to log in to e-Connect customer portal. Click My Claim > Online Claims which will navigate you to a new web browser tab. Proceed to click 'Create New Claim' and follow the step by step instructions to complete the submission.
You may refer to the eClaims Customer Guide-eConnect for more details.
- For Non-Policy Owners, click here to submit the online claim form. Upon successful submission, the claim status will be notified to the rightful party of the claim via mail or email.
You may refer to the eClaims Customer Guide-Corporate Website for more details.
b) Through your servicing agent
c) At Head Office or the nearest branches. View Location of Head Office and Branches
d) Post the claim forms along with supporting documents to us
Claims Department (Registration)
Menara Great Eastern
Level 4, Claims Department
No. 303 Jalan Ampang
50450 Kuala Lumpur
Check claim status for Life insurance claims
a) For Policy Owners, click here to log in to e-Connect customer portal. Click My Claim > Claim Status
b) For Non-Policy Owners, email us at: claims-my@greateasternlife.com