As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information. 

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Auto-Extension of Coverage

Yes, the telephone numbers are valid. These are dedicated telephone numbers currently used by Great Eastern to perform call out for this Auto-Extension of Coverage exercise.

The call objective is to provide information and details on the features of Auto-Extension of Coverage to the impacted policyholder.

No, you do not need to provide any personal information during the call.

We will not request for any update or information from the policyholders.

The SMS / email is to inform you that the Auto-Extension of Coverage letter for your policy is now available in e-Connect for your reference.

Any policyholders who have purchased an Investment-Link SmartProtect Essential 3 (SPE3) or/and Investment-Link SmartProctect Wealth 20 (SPW20) policies with Auto-Extension of Coverage.

This letter is meant to provide more information on the Auto-Extension of Coverage features for both Smart Protect Essential 3 and Smart Protect Wealth 20 plans for your awareness.

You need to login to e-Connect by following the quick tips below.

Quick Tips:

  1. Login to e-Connect
  2. Select 'My Document'
  3. Select ‘Letter’
  4. Select the letter name ‘Auto-Extension of Coverage’

e-Connect Registration Guide, please click here.
e-Correspondence Guide, please click here.

Note: Keyman policies (where the company is the policyowner) will receive a physical letter posted to the registered address. 

No, there is no action required from you until your policy reaches the Auto-Extension of Coverage activation period.

You will receive an Authorization Form prior to the activation of Auto-Extension of the initial coverage. Please follow the instruction provided in the letter to select your preferred action and submit the form to us for our handling.

You can contact your servicing agent or alternatively, send a secured message to us through e-Connect using ‘My Mailbox’ or contact our Customer Service Careline at 1300-1300 88 or email to wecare-my@greateasternlife.com.

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