1. For queries on medical repricing, please contact our Careline team at +603-48133928 from Monday to Friday, 8.30am to 5.15pm (except Public Holiday). For General Insurance medical repricing queries on Easi Health and Easi HealthCare, please contact 1300 1300 88.

 

2. As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information.

 

3. Great Eastern offices and branches nationwide will be closed at 1:00pm on 24/12/2024 (Tuesday) for the Christmas holiday. Sabah branch will be closed from 8:30am to 5:15pm on 24/12/2024 (Tuesday). We will resume business as usual on 26/12/2024 (Thursday). We apologise for any inconvenience caused.

Introducing the new digital claims service
Introducing the new digital claims service
Discover the GREAT stories from all walks of life
Get 50% off the premium rate until the plan matures

Receive policy payout from Great Eastern

  • Request for direct credit of payment to bank account*

Note: Online submission is available in e-Connect. For more details on the step-by-step guide, please refer to the Direct Credit Registration User Guide.

New Online Service Request For Direct Credit Facility

In line with the initiative to promote e-payment and hassle free service for policyholder, we are pleased to inform that effective from 20 January 2021, policyholders who are an active e-Connect users, can now update their bank account number for direct credit of policy payments via e-Connect.

For further details, please refer to the Direct Credit Registration User Guide and e-Connect Frequently Asked Questions (FAQ)

Disbursement of Policy Benefits Payout via Direct Credit

For the convenience of our customers, we wish to advise that the Company will disburse your policy benefit payout under withdrawal option directly into your nominated bank account.The types of policy benefits are as follow:

1. Cash Bonus* 
2. Survival Benefit
3. Guaranteed Cash Payment*
4. Advance Premium Account (APA) Refund
5. Annuity Payment
6. Other Policy Benefit Payment

*You will be eligible for the payment provided that your policy’s premium is paid up to date.

For e-Connect user, you are advise to update the bank account number via My Service Request > Bank Account Registration/

For more details on the step-by-step guide, please refer to the Direct Credit Registration User Guide

Alternatively, you may complete and submit to Great Eastern the Direct Credit Facility Form (Click here to download/print the form)

Form:

 

Questions and Answers

  • Convenience
    Able to make/receive payment at unconventional locations 24 hours a day, 7 days a week, 365 days a year. Eliminates the need to travel and deposit the cheque at the bank as payments are credited directly into your bank account.
  • Cost Saving
    e-payment transaction cost less in comparison to cheque where there are costs incurred such as postage, cheque writing fees and trips to Great Eastern Life, bank or post office.
  • Speed
    e-payments will reduce the amount of time that you spend on cheque writing and mailing. Funds are available within 2-3 working days from payment approval date (subject to the recipient bank's processing time).
  • Security
    e-payment is secured by means of encryption. It is a safe payment channel as you will avoid having to carry cash.
  • Any charges imposed for e-payment service?
    No, you can enjoy this service for free.

Your banking information will be used solely for the purpose of e-payment service.

All your personal information is governed by Financial Services Act 2013 (FSA 2013) and Personal Data Protection Act 2010 (PDPA).

For e-Connect user, you are advise to update the bank account number via My Service Request > Bank Account Registration

For more details on the step-by-step guide, please refer to the Direct Credit Registration User Guide.

Alternatively, you may complete and submit to Great Eastern the Direct Credit Facility Form (Click here to download/print the form)

Saving or Current accounts with MEPS Inter-Bank GIRO (IBG) service where you are the primary account holder.

This e-payment service is not available for overseas bank accounts and any joint account where you are not the primary account holder.

For the latest participating banks for e-payment, please visit http://www.paynet.my/interbank-GIRO/banks-tpa.html

Upon approval of your policy transaction, payment will be credited to your account between 2-3 working days subject to successful bank transfer.

Yes, you will receive email notification upon successful crediting of funds into your bank account, provided you have given your email address to Great Eastern Life for e-payment notification.

If your e-payment transaction is not successful, Great Eastern Life reserves the right to make payment via another e-payment attempt or via cheque. Reasons for unsuccessful credit to your bank account can be due to invalid bank account number, closed or inactive bank account, different identification number, or if you are not the primary bank account holder. Therefore, kindly ensure that your banking information submitted to Great Eastern Life is correct and up-to-date.

No. You are only required to apply once for this facility. Your banking information will be used for all fund transfer transactions for the same policy(ies) in the future; and shall continue to be used until you inform to revoke your instructions for this e-payment facility or you have provided Great Eastern Life with new banking information.

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