Contact Us
At Great Eastern, we believe in building meaningful relationships with our customers and partners.
Contact us in person at the below address, via the phone, or visit us at our customer service centres. We would like to hear from you, be it an enquiry or via our feedback form (Great Eastern Life Insurance or Great Eastern General Insurance)
Customer Service
For General Line and for Overseas customer: +603 4259 8888
Customer Service Careline: 1300-1300 88
Our enhanced Interactive Voice Response System (IVRS) is ready to assist you anytime. Please note that all calls will be recorded for quality improvement and training purposes.
Medical Repricing Careline: +603 48133928
Fax General Insurance: +603 4813 0055
Life Insurance
wecare-my@greateasternlife.com
General Insurance
gicare-my@greateasterngeneral.com
Website: www.greateasterngeneral.com
Operating Hours (Mondays to Fridays)
8:30am to 5:15pm (except Public Holiday)
Visit our Life Insurance Customer Service Centre on the Mezzanine Floor at our Head Office. Click HERE to make appointment
Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur
Visit our General Insurance Customer Service Centre on Level 18 at our Head Office:
Level 18, Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur
Department contacts
Life Insurance Complaint Handling
Tel: +603 4813 3738
Monday to Friday 8:30am to 5:15pm
(except Public Holiday)
Lunch Hour: 12:00pm to 1:00pm
Email: feedback@greateasternlife.com
Medical Repricing Careline
Tel: +603 48133928
Operating Hours (Mondays to Fridays)
8:30am to 5:15pm (except Public Holiday)
Human Capital
Email: hr-my@greateasternlife.com
For all HR-related enquiries except for employment references/screening
Email: myemployeescreening@greateasternlife.com
For all employment references/screening related enquiries (by hiring institutions/ organisations).
Our Human Capital personnel will revert to you upon receiving such request. Please note that ‘Reference Template’ (applicable to financial institutions only) and written consent of the individual whom you are requesting for employment reference has to be provided before we can attend to such request. Employment reference will be provided to local financial institutions within 15 working days, or on a best effort basis to non-financial institutions and organisations that are based outside Malaysia, subject to compliance with any relevant statutory and/or regulatory requirements imposed on the Company at the material time.
For claims under GHS & OPC
Tel: 1300-1300-18
For enquiries on GMBIS (for existing policyholder only)
Tel: 03-4813 3818
Group Insurance Department
Level 8, Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur
General Insurance Complaint Handling
Tel: 1300-1300 88 / +603 4259 7828
Fax: +603 4813 0055
General Insurance Agent Recruitment
Life Claims - Death, Living Assurance, Total Permanent Disability & Accident Claims
Menara Great Eastern
Level 4, Life Claims Department
No. 303 Jalan Ampang
50450 Kuala Lumpur
Healthcare Services – Hospital Admission, Discharge Guarantee Letter & Medical Claims Reimbursement
Menara Great Eastern
Level 4, Healthcare Services Department
No. 303 Jalan Ampang,
50450 Kuala Lumpur
Tel: 1300-1300-18
Car Assistance Program (CAP)
Tel: +603 7660 4799
Supreme Assist (SA) & Executive Second Opinion (ESO)
Tel: +603 4259 8853
Branch Network Locations
- Life insurance
- General insurance
Branch Network Locations
Alor Setar
66 & 68 Jalan Teluk Wanjah
05200 Alor Setar, Kedah
Customer Service Careline: 1300-1300 88
Bintulu
No 313, Lot 3956, Phase 4
Bintulu Parkcity Commerce Square
Jalan Tun Ahmad Zaidi / Jalan Tanjung Batu
97000 Bintulu, Sarawak
Customer Service Careline: 1300-1300 88
Johor Bahru
Wisma Great Eastern
02-01, Blok A, Komersial Southkey Mozek,
Persiaran Southkey 1, Kota Southkey,
80150 Johor Bharu
Customer Service Careline: 1300-1300 88
Kluang
No 22 & 24
Jalan Md Lazim Saim
86000 Kluang, Johor
Customer Service Careline: 1300-1300 88
Kota Kinabalu
Wisma Great Eastern
Level 4 & 5
No. 65 Jalan Gaya
88000 Kota Kinabalu, Sabah
Customer Service Careline: 1300-1300 88
Kuantan
A25 Jalan Dato Lim Hoe Lek
25200 Kuantan, Pahang
Customer Service Careline: 1300-1300 88
Lahad Datu
Ground & 1st Floor,
MDLD 3804, Lot 66
Fajar Centre, Jalan Segama
91100 Lahad Datu, Sabah
Customer Service Careline: 1300-1300 88
Miri
Lots 1260 & 1261,Block 10, M.C.L.D
Jalan Melayu
98000 Miri, Sarawak
Customer Service Careline: 1300-1300 88
Sandakan
Lot 5 & 6, Block 40, Lorong Indah 15,
Bandar Indah Phase 7, Mile 4, North Road,
90000 Sandakan, Sabah
Customer Service Careline: 1300-1300 88
Sibu
No. 10 A-F, Wisma Great Eastern
Persiaran Brooke
96000 Sibu, Sarawak
Customer Service Careline: 1300-1300 88
Tawau
Ground Floor, Wisma Great Eastern
Jalan Billian,
91000 Tawau, Sabah
Customer Service Careline: 1300-1300 88
Batu Pahat
109, Jalan Rahmat,
83000 Batu Pahat, Johor.
Customer Service Careline: 1300-1300 88
Ipoh
Wisma Great Eastern
No 16, Persiaran Tugu
Greentown Avenue
30450 Ipoh, Perak
Customer Service Careline: 1300-1300 88
Klang
No.8 & 10 Jalan Tiara 2A
Bandar Baru Klang
41150 Klang, Selangor
Customer Service Careline: 1300-1300 88
Kota Bharu
No. S25 /5252-T & U
Jalan Sultan Yahya Petra
15200 Kota Bharu, Kelantan
Customer Service Careline: 1300-1300 88
Kuala Terengganu
2nd Floor, 6F
Bangunan Persatuan Hin Ann
Jalan Air Jernih
20300 Kuala Terengganu
Customer Service Careline: 1300-1300 88
Kuching
House No 51, Lot 435,
Section 54,
KTLD Travilion Commercial Centre
Jalan Padungan
93100 Kuching, Sarawak
Customer Service Careline: 1300-1300 88
Melaka
No.23 Jalan PM 15,
Plaza Mahkota
75000 Melaka
Customer Service Careline: 1300-1300 88
Penang
25, Light Street
10200 Penang
Customer Service Careline: 1300-1300 88
Seremban
101 & 103
Jalan Yam Tuan
70000 Seremban
Negeri Sembilan
Customer Service Careline: 1300-1300 88
Taiping
133A Jalan Barrack
34000 Taiping
Perak
Customer Service Careline: 1300-1300 88
Feedback
For any concerns on your policy or our services, kindly fill up the form based on your policy: