As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information. 

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Self-service guides

Identify life or general insurance customers

Announcements

Claims

Documents and letters

Healthcare services

Insurance guides

Investment-linked funds

Par funds

Payment

Personal details

Policy assignment

Policy benefits

Policy nomination

Policy reinstatement

Policy surrender / cancellation, withdrawal / loan

Product riders

Purchase of insurance

Rewards and promotions

Self service portal

Service appointment booking

Surveys / Feedback

Unclaimed money

Universal life fund

View all topics

Identify life or general insurance customers

How to identify your insurance policy: Life or General Learn about how you can identity as life insurance (GELM) customer or general insurance (GEGM) customer

Announcements

Announcement overview

Product announcements

General insurance important notice Learn about important updates to your general insurance product features and terms.
Customer Satisfaction Index Survey (CSS) 2024/25

Claims

All risk

Includes claim for all type of loss

Burglary

Includes claim for theft accompanied with forcible and violent entry

Critical illness and living assurance

Includes claims for major critical illness / living-assurance claim

Contractors' all risks and erection all risks

Includes claim for construction/ erection works at construction site or specified locations

Death

Includes claims when a loved one passes on

Disability

Includes claims for total and permanent disability, disability income and long-term care

Equipment

Includes claim for equipment damage

Fidelity guarantee

Includes claim for dishonesty of employee

Fire / Houseowner/ Householder

Includes claim for fire damage to residential or commercial premises/ contents

Foreign maid

Includes foreign maid's claim for accidental death, permanent disablement, medical expenses, hospital & surgical, repatriation etc.

Great Lady Rider / Mother or child illness

Includes claims for child- and female-related diseases

Marine

Includes claim for vessel damage/ cargoes in transit

Medical and hospitalisation

Includes claims for pre-and post-hospitalisation treatment and doctor visits

Motor accident

Includes claims for vehicle accident or windscreen damage and panel listings

Money

Includes claim for loss of monies during or after business hours

Personal accident

Includes claim for injuries sustained resulted from accident

Plate glass

Includes claim for plate glass damage

Public liability

Includes claims for third party property damage and bodily injury

Retrenchment

Includes claims for retrenchment or unemployment

Travel

Includes claims for unforeseen travel inconveniences such as baggage delays, loss of belongings and medical expenses

Workmen compensation

Includes worker's claim for death, total/ partial permanent disablement, medical expenses, etc.

Documents and letters

Manage statement and correspondence preferences How to access digital documents using e-Connect
View e-Statement
View policy documents

Healthcare services

Healthcare overview Let us start on your medical journey by recommending the right Panel Specialist.

Insurance guides

Keep insurance covered when discontinue premium payment
Medical Rate Revision
Service Guide (PDF)

Investment-linked funds

Update investment-linked plan form Includes amendment of regular premium appointment, switching fund, single premium top-up, Great Saver Rider (GSR) without waiver and Sustainability Great Saver Rider (SGSR)
Update investment-linked strategy form Includes change of investment-linked strategy for PSF06D
Investment-linked Policy Guides
List of funds Great Eastern provides a comprehensive list of investment-linked funds to suit your risk appetite and investment goals. Find out the fund performance, price and more.

Par funds

Understanding the Par funds How to view the latest Great Eastern Life Par fund updates

Payment

Make a premium payment Includes all the payment method available for life insurance (GELM) and general insurance (GEGM)
Third party payor

Personal details

Tax residency self certification Includes forms for tax residency self-certification
Update address, contact and signature details How to change personal details such as mobile number, email, addresses and signature
Update personal data consent

Policy assignment

FAQ: Policy assignment
Appointment or Revocation of Alternate Policyowner / Secondary Life Assured
Application for Change of Life Assured

Policy benefits

Benefits coverage bulletin

Include increase/extension of coverage, removal of product/coverage limits

Benefits coverage changes

Include alterations of sum assured/ premium/ conversion/ appeal/ non-smoker rebate

Cash benefits

Includes update / change survival benefits / cash bonus option, which is applicable for product with Cash Bonus or Survival Benefits only. Not applicable for Ex-OACM policy

Coverage benefits

Policy nomination

Make a policy nomination
Revoke/ Change a nomination Includes appointment, changes or revoke nominee(s) or trustee(s)

Policy reinstatement

Reinstate a lapsed policy Includes Healthy Warranty forms for the requests for reinstatement of policy

Policy surrender / cancellation, withdrawal / loan

Bank account registration

Cancel policy during freelook period
Cancel insurance policy
Withdraw or surrender investment-linked plan
Take a policy loan

Product riders

Product riders overview Explore a comprehensive list of supplementary benefits (optional riders) such as life, health, critical illness coverage etc. Add on to your insurance policy today!

Purchase of insurance

Attend a medical examination How to prepare for a health examination when requested by Great Eastern
Preferred clinic

Rewards and promotions

FAQ: Great Eastern Rewards
Terms of Use | Great Eastern Rewards

Self service portal

Digital services

Service appointment booking

Customer Service Appointment Booking (Life Insurance) Register for your customer service appointment booking here. Visit Great Eastern Malaysia today!
Agent Service Appointment Booking (Life Insurance) Register for your agent service appointment booking here. Visit Great Eastern Malaysia today!
Customer Service Appointment Booking (General Insurance) If you have further questions or need assistance, feel free to fill in the customer service appointment booking form here.
Agent Service Appointment Booking (General Insurance) If you have further questions or need assistance, feel free to fill in the agent service appointment booking form here.
Group Multiple Benefit Insurance Scheme (GMBIS) Service Appointment Booking If you have further questions or need assistance, feel free to fill in the customer service appointment booking form here.

Surveys / Feedback

Customer feedback form (GEGM)
Customer Satisfaction Survey 2022 Towards Insurance & Takaful Operators (“ITOs”) - GELM

Unclaimed money

FAQ: Unclaimed money

Universal life fund

Crediting rates for Universal Life products
View all topics

Product announcements

Smart Multi Critical Care Increase of Critical Illness (CI) Coverage
Advanced Medical Treatments covered under the Great Eastern Medical Card
Extended Critical Illness (CI) Coverage from 45 to 50

All risk

Make an all risk claim

Burglary

Make a burglary claim

Critical illness and living assurance

Make a critical illness / living-assurance claim

Contractors' all risks and erection all risks

Make a contractors' all risks and erection all risks claim

Death

Make a death claim

Disability

Make a total and permanent disability claim

Equipment

Make an equipment claim

Fidelity guarantee

Make a fidelity guarantee claim

Fire / Houseowner/ Householder

Make a fire/ houseowner/ householder claim

Foreign maid

Make a foreign maid claim

Great Lady Rider / Mother or child illness

Make a Great Lady Rider / Mother or child illness claim

Marine

Make a marine claim

Medical and hospitalisation

Health Care Card and Guarantee Letter (GL)
Make an inpatient/ day surgery claim
Make a pre and post hospitalisation claim
Make an outpatient treatment claim
Make a hospital income /hospitalisation benefit claim
Make a new GMBS (Group hospitalisation Benefits) claim
Make a medical claim

Motor accident

Make a motor accident claim
Make an additional benefits claim
Make a theft claim
Make a third-party claim
Make a windscreen claim
Panel of car workshops
FAQ: GREAT Auto Assist

Money

Make a money claim

Personal accident

Make a personal accident claim

Plate glass

Make a plate glass claim

Public liability

Make a public liability claim

Retrenchment

Make a retrenchment claim

Travel

Make a travel claim

Workmen compensation

Make a workmen compensation claim

Benefits coverage bulletin

Apply Car Assistance Programme for Health Care plans
Auto-Extension of Coverage
Increase of Total and Permanent Disability (TPD) Limit
Removal of overall lifetime limit for SmartMedic Xtra and SmartMedic Xtra 99
Removal of Portfolio Withdrawal Condition

Benefits coverage changes

MMIP standard requisition for car insurance
No Claim Declaration for personal accident policy
Non smoker's rebate form
Reduce sum assured and premium / Cancel rider / policy conversion
Reduce sum assured and premium / withdrawal for hybrid plan
Update motor/ non-motor coverage details
Increase or include benefits / Medical plan conversion / Appeal for loading or exclusion

Cash benefits

Withdraw survival benefits or cash bonus form (PDF)

Coverage benefits

Supreme Assist (SA)

Digital services

Digital services overview
e-Connect
GREAT Auto Assist: 24 Hour Car Assistance
Great ID
e-Medical Card Guest Login
e-Claims

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