Guides

Claims

CareShield and ElderShield

Includes claims when the life assured requires assistance with Activities of Daily Living

Critical illness

Includes claims for major critical, child- and female-related diseases

Death

Includes claims when a loved one passes on

Disability

Includes claims for total and permanent disability, disability income and long-term care

Maid and foreign workers

Includes claims for your maid’s medical treatment, hospitalisation, or death

Medical and hospitalisation

Includes claims for pre-and post-hospitalisation treatment and doctor visits, and how to apply for a Pre-Authorisation Certificate (PAC)

Motor accident

Includes claims for vehicle accident or windscreen damage

Personal accident

Includes claims for fractures, burns, dengue, and more due to accident

Personal or public liability

Includes claims for injury or damage incurred to a third party

Property damage

Includes claims for property damage and losses

Retrenchment

Includes claims for retrenchment or unemployment

Terminal illness

Includes claims for end-stage diseases certified by a doctor

Travel

Includes claims for unforeseen travel inconveniences such as baggage delays, loss of belongings and medical expenses

Work injury

Includes claims for accidents or diseases contracted during work

CareShield and ElderShield

Amend benefit or downgrade plan How to use your insurance policies to exempt you from the Home Protection Scheme

Apply to use MediSave from non-immediate family members How to pay your premiums with the MediSave from an extended family member

Change payment method for GREAT CareShield or ElderShield Supplement How to update payment method and authorise MediSave to pay your premiums

Make a CareShield or ElderShield claim How to make a claim for inability to perform Activities of Daily Living

Reinstate policy for GREAT CareShield or ElderShield Supplement How to restore your GREAT CareShield or ElderShield supplement to active status

Terminate plan or convert to paid-up plan How to cancel your plan or lower its coverage to stop paying premiums

Dependants' Protection Scheme (DPS)

Apply for policy top-up How to restore your Dependants’ Protection Scheme policy to full coverage

Change payment method and CPF authorisation for DPS How to update payment mode or request another CPF deduction for your Dependants’ Protection Scheme policy

Learn more about DPS Understand the benefits of Dependants’ Protection Scheme term life insurance

Make a claim

Make a claim under the Dependants’ Protection Scheme (DPS)

Make a health declaration for DPS How to disclose your health condition for the Dependants’ Protection Scheme

Make a policy nomination How to appoint a person to receive the benefits of your policy

Opt out of DPS How to withdraw from the Dependants’ Protection Scheme

Reinstate policy for DPS How to restore your Dependants’ Protection Scheme policy to active status

Digital services

Digital services overview Understand the digital services you can use to view policy details and carry out transactions online

Great Eastern app Includes viewing your policy details and accessing policy services

Great ID Includes sign in for the Great Eastern app and Great Eastern Rewards

Documents and letters

View eDocuments and policy contracts How to access digital documents such as policy contracts, notices, and receipts

Health Connect

Health Connect overview How to get recommendations for a panel specialist and book an appointment

Home Protection Scheme (HPS)

Apply for exemption from HPS How to use your insurance policies to exempt you from the Home Protection Scheme

Insurance guides

Code of Life Insurance Practice (PDF)

Evaluating My Health Insurance Coverage (PDF)

General Insurance Consumer Guide (PDF)

Register of Insured Policies - Great Eastern Life Singapore (PDF)

Your Guide to Health Insurance (PDF)

Your Guide to Investment-Linked Insurance Plans (PDF)

Your Guide to Life Insurance (PDF)

Your Guide to Medical Underwriting for Life Insurance (PDF)

Your Guide to Nomination of Insurance Nominees (PDF)

Your Guide to Participating Policies (PDF)

Investment-linked Policies (ILP)

Apportion premium for investment-linked plan How to allocate your future premiums to different funds

Make a single premium top-up How to place a lump sum value to your investment-linked plan

Switch funds for investment-linked plan How to move your fund value or units across funds

Withdraw funds from investment-linked plan How to take out funds from your investment-linked plan

Loans

Apply for a policy loan How to take a loan from a policy with cash value

Repay a policy loan How to pay back a borrowed sum or Automatic Premium Loan for a policy

Participating funds and bonuses

Learn about participating funds and bonuses Understand the performance of participating funds and bonus-related matters

Payment

Apply and maintain a GIRO account How to set up GIRO for recurring premium payments

Change DPS payment method and CPF authorisation How to change payment method and authorise CPF deduction for DPS

Change payer for GREAT SupremeHealth How to change payer if you are the immediate family member or the grandchild of the life assured

Change payment frequency How to set premium payment frequency as yearly, half-yearly, quarterly, or monthly for your policies

Change payment method How to change premium payment method or change credit card details for your policies

Goods and Services Tax (GST) Rate Change Understand the impact of GST rate increase on policy premiums

Make a first premium payment How to pay first premium with PayNow QR, eGIRO, credit card, cheque, bank draft, etc

Make renewal or regular premium payments How to pay renewal or regular premiums with the Great Eastern app, AXS, internet banking, etc

OCBC and Great Eastern Cashflo cards View the terms and conditions for these Cashflo cards

Personal details

Tax residency self-certification Includes forms for tax residency self-certification

Update contact details How to change personal details such as mobile number, email, and addresses

Update specimen signature How to change the specimen signature for your policies

Policy management

Policy assignment

Includes transferring your policy ownership to an individual, company, or institution

Policy benefits

Includes receiving your payouts such as cash bonus or survival benefit

Policy conversion

Includes downgrading your GREAT SupremeHealth and GREAT TotalCare policies

Policy data

Includes retrieving and sharing your financial data held across government agencies and financial institutions

Policy payout

Includes receiving funds such as claims, maturity payouts, benefits, etc.

Policy nomination

Includes appointing or removing beneficiaries for your insurance payouts

Policy reinstatement

Includes restoring a policy to active status to maintain coverage

Purchase of insurance

Attend a medical examination How to prepare for a health examination when requested by Great Eastern

Cancel policy during freelook period How to terminate your policy within 14 days of policy issuance

Rewards and promotions

Great Eastern Rewards FAQ

Sign-in account

Activate biometric sign-in How to enable facial recognition or fingerprint login for Great ID

Create a Great ID account How to create an account to access the Great Eastern app, Great Eastern Rewards app, and eConnect

Deactivate biometric sign-in How to disable facial recognition or fingerprint login for your account

Reset Great ID password or unlock account How to change your Great ID password or unlock your account

Sign in with Singpass How to log in with your Singpass mobile app

Update mobile number with Singpass How to change your mobile number using Singpass MyInfo

Surveys

Travel Insurance Claims Survey Survey for invited customers, who have just undergone a travel insurance claims experience with Great Eastern

Great Eastern Profiling Survey This survey is only open to invited respondents

Great Supreme Health Claims Survey Survey for invited customers to understand their experience when filing a Great Supreme Health claim.

Great Supreme Health Purchase Experience Survey Survey for invited customers to understand their experience when purchasing their Great Supreme Health policy.

Great Eastern ILP Servicing Survey Survey for invited customers to understand their experience when performing transactions related to their ILP policy.

Personal Accident Claims Survey Survey for invited customers to understand their experience when filing a Personal Accident claim

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Self-service guides

Claims

CareShield and ElderShield

Dependants' Protection Scheme (DPS)

Digital services

Documents and letters

Health Connect

Home Protection Scheme (HPS)

Insurance guides

Investment-linked Policies (ILP)

Loans

Participating funds and bonuses

Payment

Personal details

Policy management

Purchase of insurance

Rewards and promotions

Sign-in account

Surveys

CareShield and ElderShield

Critical illness

Death

Disability

Maid and foreign workers

Medical and hospitalisation

Motor accident

Personal accident

Personal or public liability

Property damage

Retrenchment

Terminal illness

Travel

Work injury

Make a claim

Policy assignment

Policy benefits

Policy conversion

Policy data

Policy payout

Policy nomination

Policy reinstatement

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